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Beyond a threshold, both informational and emotional online social support had a deleterious impact on self-care behavior of HIV patients. Our results suggested that caution should be exercised in the use of online health community interventions for HIV patients, and perhaps patients with other stigmatized chronic diseases.

The digital technology underlying the concept of Industry 4.0 has brought new disruptive changes to the economy. As an innovative service model, the unique characteristics of the space‐sharing economy require the understanding of emotional and psychological aspects in managing such a disruptive service model. We empirically examine the impact of unstructured emotional information that service providers offer (i.e., marketer‐generated content) on the popularity and sales of services in space‐sharing platforms (e.g., Airbnb) above and beyond objective qualities such as guest ratings or the size and amenities of the properties. For this, we leverage a unique dataset of a large‐scale sample of Airbnb listings from New York City (NYC). The results of a panel analysis and a series of robustness checks reveal a curvilinear association between the affective expression of service providers and the sales of their services, that is, the effect of emotional expressions is positive at low levels, but it diminishes at high levels. To address the potential endogeneity, we use a 2SLS‐IV approach, and the results validate our findings. Moreover, we conduct a randomized experiment to further establish causal inference. This study makes valuable contributions to the literature on service operation management and the sharing economy. Our findings shed light on how operations managers and service providers can use emotional information in space‐sharing platforms. We provide practical examples to guide their actions. These insights also have implications for other platform owners and users to leverage emotional information and improve outcomes.

This paper investigates the psychological traits of individuals' attraction to engaging in hacking behaviors (both ethical and illegal/unethical) upon entering the workforce. We examine the role of the Dark Triad, Opposition to Authority and Thrill-Seeking traits as regards the propensity of an individual to be interested in White Hat, Black Hat, and Grey Hat hacking. A new set of scales were developed to assist in the delineation of the three hat categories. We also developed a scale to measure each subject's perception of the probability of being apprehended for violating privacy laws. Engaging in criminal activity involves a choice where there are consequences and opportunities, and individuals perceive them differently, but they can be deterred if there is a likelihood of punishment, and the punishment is severe. The results suggest that individuals that are White Hat, Grey Hat and Black Hat hackers score high on the Machiavellian and Psychopathy scales. We also found evidence that Grey Hatters oppose authority, Black Hatters score high on the thrill-seeking dimension and White Hatters, the good guys, tend to be Narcissists. Thrill-seeking was moderately important for White Hat hacking and Black hat hacking. Opposition to Authority was important for Grey Hat hacking. Narcissism was not statistically significant in any of the models. The probability of being apprehended had a negative effect on Grey Hat and Black Hat hacking.