PurposeThe paper aims to address the organizational transformation of firms for value creation resulting from cloud computing (CC).Design/methodology/approachWith reference to the theory of organizational fit, we modeled organizational transformation as a function of five aspects of CC practice: functionality, data management, roles and competences of information technology services, control and organizational culture. The output variable was tested against a set of input variables defined with reference to the technology–organization–environment (TOE) and technology acceptance model (TAM). Based on a sample of 487 companies in seven countries in Europe, Asia, and the United States, the authors distinguished two groups of firms: transformational and hyper transformational.FindingsThe results highlight the key factors that determine whether a firm falls into one of these two groups, and include perceived usefulness and perceived ease of use, complexity and compatibility of CC technology, and adequacy of resources. Top management support and government policy are found to only play a role for the transformational group while, surprisingly, vendor support had no impact for either group.Originality/valueThis research contributes to the literature on the role of digital transformation in value creation and on digitization of firms and organizational design, notably by considering the contribution of CC to the organizational dimension. To the best of the authors’ knowledge, this is the first study to make the link between TOE and TAM models and organizational fit theory, thereby going beyond the general approach to adoption found in information system research.
Du fait d’un nombre de plus en plus important d’utilisateurs de services de cloud, la question cruciale qui se pose est celle d’une sélection appropriée d’un fournisseur cloud qui réponde aux stratégies commerciales et aux objectifs de l’entreprise. L’une des préoccupations des utilisateurs réside dans le manque de travaux de recherche portant sur l’analyse de l’interdépendance des critères de décision. Dans cette étude, nous abordons cette lacune essentielle en développant un modèle de recherche intégré qui combine la théorie de la logique floue et le processus d’analyse hiérarchique. Le modèle développé a été utilisé pour évaluer globalement les fournisseurs de cloud PaaS et IaaS, sur la base de critères prédéterminés. Les résultats de la simulation ont indiqué une corrélation entre les critères de décision et les performances des fournisseurs de cloud, qui varient considérablement.
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