The concept of 'smart' is increasingly used in the commercial environment, and relates to a perception of technological intelligence. The concept of 'Internet of Things' (IoT) has also become a reality that makes a different approach to managing physical assets necessary. With this technological intelligence come vast quantities of asset data and the analysis thereof, which has proven to add value to asset management. To capitalise on and expand this value creation, smart asset management (SAM) came into being by incorporating proven methodologies and applying these in real-time management structures. This article offers a review of the existing literature, and aims to create industry awareness about the business potential of incorporating SAM into automated asset environments for strategic management decision-making. OPSOMMINGDie uitdrukking 'slim', wat met die persepsie van tegnologiese intelligensie verband hou, is 'n konsep wat toenemend binne die kommersiële omgewing gebruik word. Die 'IoT' ("Internet of Things") konsep dra verder by tot die behoefte aan verskillende benaderings tot batebestuur. Meer waarde word aan batebestuur geheg as gevolg van hierdie tegnologiese intelligensie wat binne batebestuur analise toegepas word. Vanuit hierdie agtergrond is 'slim batebestuur' ontwikkel. Dit is 'n nuwe benadering wat bestaande metodes inkorporeer en terselfdertyd binne eietydse bestuurstrukture toegepas word. Hierdie artikel gee 'n oorsig van die slim batebestuur literatuur, en poog om uit te brei op die voordele van slim batebestuur binne geoutomatiseerde bateomgewings met die doel om strategiese bestuursbesluite te neem.

Business process planning and control is important for effectively managing and improving processes relating to the management of physical assets. This is especially true when processes affect the uptime and value creation by physical assets. This article presents a case study where an asset management process is analysed using a technique called 'process mining', with which it is possible to investigate the process as it is being performed in the real world. By applying process mining instead of a traditional mathematical approach, real-world issues can be identified and corrected to improve the effectiveness of the given process. A process model is first constructed to investigate process execution patterns, after which dotted charts are used to identify problem areas within the process and to propose possible areas for improvement. OPSOMMINGBesigheidsprosesbeplanning en -beheer is belangrik vir die doeltreffende en die verbetering van prosesse wat verband hou met die bestuur van fisiese bates. Dit is veral waar wanneer prosesse beïnvloed word deur die operasionele tyd en waardeskepping van die fisiese bates. Hierdie artikel bied 'n gevallestudie aan waar 'n batebestuur proses ontleed word met behulp van 'n tegniek genaamd prosesmyn. Met prosesmyn, is dit moontlik om die proses te ondersoek soos dit uitgevoer word in die werklikheid. Deur die toepassing van prosesmyn in plaas van 'n tradisionele wiskundige benadering te volg, kan regte wêreld kwessies geïdentifiseer en reggestel word om die doeltreffendheid van die gegewe prosesse te verbeter. 'n Proses model word eers gebou om die uitvoering van die proses te ondersoek, en daarna word kolkaarte gebruik om probleemareas te identifiseer binne die proses vir moontlike verbetering.

People are fundamental to the success of managing physical assets. Line managers are increasingly becoming responsible for peoplemanagement activities that were traditionally placed within the human resources function, while often lacking effective peoplemanagement skills. A framework was developed to establish a human asset register to support asset managers in improving the management of people. The proposed framework provides a generic step-based approach to establishing a structured reflection of human dimensional information to facilitate the application of people management through asset managers. Structured expert interviews validated the proposed framework as providing a pragmatic method to solve the identified problem. OPSOMMINGMense is krities tot die suksesvolle bestuur van fisiese bates. Lynbestuurders word toenemend verantwoordelik vir menslike bestuursaktiwiteite, wat tradisioneel binne die menslike hulpbronbestuur afdeling geplaas is, maar daar is gereeld ʼn tekort aan effektiewe menslike bestuursvaardighede. ʼn Raamwerk is ontwikkel om ʼn menslike bateregister saam te stel om sodoende batebestuurders te ondersteun om die bestuur van mense te verbeter. Die voorgestelde raamwerk verskaf ʼn generiese stapsgewyse benadering om ʼn gestruktureerde weerspieëling van menslike dimensionele informasie te bewerkstellig om sodoende die toepassing van menslike bestuur deur batebestuurders te fasiliteer. Gestruktureerde kenneronderhoude het die voorgestelde raamwerk gevalideer as ʼn pragmatiese metode om die geïdentifiseerde probleem aan te spreek.

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