Purpose -Despite the rapid growth and internationalization of services, marketers of services realize that to successfully leverage service quality as a global competitive tool, they first need to correctly identify the antecedents of what the international consumer perceives as service "quality." This paper aims to examine the differences in perception of service quality dimensions between developed and developing economies. Design/methodology/approach -Parasuraman et al. proposed a framework consisting of ten determinants or dimensions of service quality: reliability, access, understanding of the customer, responsiveness, competence, courtesy, communication, credibility, security, and tangible considerations. The authors propose 14 hypotheses emphasizing differences in the perception of these dimensions between developed and developing economies by linking these with economic and socio-cultural factors. Extensive survey data are collected in the context of banking services from three countries: USA, India, and the Philippines and statistically tested using multivariate analysis of variance. Findings -Of the 14 hypotheses, 13 were supported (five partially) in that the results for the USA were systematically and significantly different from those for India and the Philippines in the predicted direction. Research limitations/implications -While almost all of the hypotheses are supported, future research should look at multiple service sectors and include alternative service quality models to further validate this study. Practical implications -Despite limitations, current results have significant implications for international marketing in service strategy formulation, service development, pricing, communications, and service delivery. Originality/value -International service managers need to understand the value of environmental differences between countries in terms of economic development and cultural value system and accordingly emphasize the various dimensions of service quality differentially.

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We study the spin-1 Heisenberg model on the square lattice with the antiferromagnetic nearest-neighbor J1 and the next-nearest-neighbor J2 couplings by using the infinite projected entangled-pair state (iPEPS) ansatz and density matrix renormalization group (DMRG) calculation. The iPEPS simulation, which studies the model directly in the thermodynamic limit, finds a crossing of the ground state from the Néel magnetic state to the stripe magnetic state at J2/J1 0.549, showing a direct phase transition. In the finite-size DMRG calculation on the cylinder geometry up to the cylinder width Ly = 10, we find that around the same critical point the Néel and the Stripe orders are strongly suppressed, which implies the absent of an intermediate phase. Both calculations identify that the stripe order comes with a first-order transition at J2/J1 0.549. Our results indicate that unlike the spin-1/2 J1 − J2 square model, quantum fluctuations in the spin-1 model may not be strong enough to stabilize an intermediate non-magnetic phase.

Purpose -The purpose of this paper is to analyze the 29 years of research published in International Marketing Review (IMR) since its inception. Design/methodology/approach -A brief editorial history of the journal is chronicled, and its output is discussed. Special attention is focused upon journal content, authorship analysis, and methodological issues. Findings -The authors find: IMR publishes articles that often focus on export and global marketing, with consumer behavior and branding being the fastest growing content areas; IMR's frequent contributors consist of world renowned experts in international marketing and business and have become more diverse; and the authors of IMR use a wide variety of data collection and analysis methods.Research limitations/implications -The authors conclude that IMR exhibits the characteristics of a mature and leading journal in the field of international business. To assist IMR in maintaining its significant impact on marketing scholarship, the paper outlines some possible directions for the future. Originality/value -This article analyzes the 29 years of research published in International Marketing Review (IMR) since its inception. To assist IMR in maintaining its significant impact on marketing scholarship, it also outlines some possible directions for the future.