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A notorious problem in queueing theory is to compute the worst possible performance of the GI/G/1 queue under mean-dispersion constraints for the interarrival- and service-time distributions. We address this extremal queue problem by measuring dispersion in terms of mean absolute deviation (MAD) instead of the more conventional variance, making available methods for distribution-free analysis. Combined with random walk theory, we obtain explicit expressions for the extremal interarrival- and service-time distributions and, hence, the best possible upper bounds for all moments of the waiting time. We also obtain tight lower bounds that, together with the upper bounds, provide robust performance intervals. We show that all bounds are computationally tractable and remain sharp also when the mean and MAD are not known precisely but are estimated based on available data instead. Summary of Contribution: Queueing theory is a classic OR topic with a central role for the GI/G/1 queue. Although this queueing system is conceptually simple, it is notoriously hard to determine the worst-case expected waiting time when only knowing the first two moments of the interarrival- and service-time distributions. In this setting, the exact form of the extremal distribution can only be determined numerically as the solution to a nonconvex nonlinear optimization problem. Our paper demonstrates that using mean absolute deviation (MAD) instead of variance alleviates the computational intractability of the extremal GI/G/1 queue problem, enabling us to state the worst-case distributions explicitly.

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Chebyshev's inequality provides an upper bound on the tail probability of a random variable based on its mean and variance. While tight, the inequality has been criticized for only being attained by pathological distributions that abuse the unboundedness of the underlying support and are not considered realistic in many applications. We provide alternative tight lower and upper bounds on the tail probability given a bounded support, mean and mean absolute deviation of the random variable. We obtain these bounds as exact solutions to semi-infinite linear programs. We leverage the bounds for distribution-free analysis of the newsvendor model, monopolistic pricing, and stop-loss reinsurance. We also exploit the bounds for safe approximations of sums of correlated random variables, and to find convex reformulations of single and joint ambiguous chance constraints that are ubiquitous in distributionally robust optimization.

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