This is a causal associative study employing observation and questionnaire approaches to explore the impact of discipline and work environment on employee performance at BPSBR Cimahi, with a total of 50 respondents.The variables of discipline and work environment at BPSBR Cimahi were found to be in the good category. Employees are respectful and understand the importance of following all rules and regulations. Employees consider the physical environment to be quite comfortable and pleasant to work in, as well as non-physical variables such as the relationship between employees and supervisors, relationships with coworkers, and those participating in BPSBR.Employee performance is positively influenced by 0.461 or 46.1 percent when discipline and work environment variables are combined, whereas the remaining 53.9 percent is influenced by variables outside of this study.
Penelitian ini bertujuan untuk melihat bagaimana Sistem Layanan Jemput Tabungan mempengaruhi kepuasan nasabah di PT BPRS Harum Hikmahnugraha. Alat pengumpulan data yang digunakan adalah kuesioner, dan metode penelitian yang digunakan adalah metode penelitian kuantitatif. Uji normalitas data, analisis korelasi Pearson Product Moment, analisis regresi linier sederhana, dan koefisien determinasi semuanya digunakan dalam analisis.Diakui dengan baik bahwa sistem layanan berdampak pada kepuasan pelanggan berdasarkan perkiraan statistik. Korelasi product moment-Pearson sebesar 0,728 menunjukkan hubungan yang kuat antara kedua variabel, dengan koefisien determinasi sebesar 52,9 persen yang menunjukkan bahwa sistem pelayanan memiliki pengaruh sebesar 52,9 persen terhadap kepuasan pelanggan, dengan sisanya 47,1 persen dipengaruhi oleh faktor lain yang tidak diperiksa oleh penulis. Adapun saran-saran yang diberikan untuk mengatasi permasalahan tersebut adalah: 1) Perlu meningkatkan fungsi sistem pelayanan, khususnya yang berhubungan langsung dengan pelanggan, guna meningkatkan kepuasan pelanggan; dan 2) Bank harus mengevaluasi setiap sistem pelayanan dan kemudian mengembangkan sistem yang lebih efektif dalam hal pelayanan kepada nasabah.Kata kunci: Sistem Layanan, Kepuasan Nasabah.
This study is to find out the effect of salary payment procedures on customer satisfaction at Bank Mandiri Taspen Ujung Berung. By using quantitative methods descriptive approach with data collection as well as observations, questionnaires, and documentation. The population taken is customers at Bank Mantap itself in the city of Bandung, the sample taken is 95 respondents. Primary data was obtained using a questionnaire and processed using SPSS V.24 software for windows. T test results with the value of the regression line equation Y' = 62.586 + 0.064X and the correlation test results are 0.048. For the test results, the coefficient of determination of the test found the calculated F value of 0.212 with Sig. of 0.000. Therefore the value of sig. < 0.05 then Ho is rejected, which means that there is an effect of the PNS pension payment procedure on customer satisfaction. Problems in online services are not optimal, so it is necessary to increase employee understanding and skills in providing online services.
With the change of digitalization transactions in Bank Syariah Indonesia, the mindset of bank customers and employees needs to be changed to familiarize themselves with using digital banking facilities, so that the realization of these habits requires understanding related to the use of digital banking to arise satisfaction in using it. This research aims to find out the knowledge of webform BSI and BSI mobile in transacting with customer libraries. This study hypothesizes that, partially, there is an influence between the understanding of transacting using webform BSI and customer satisfaction, and understanding transacting using BSI mobile somewhat affects customer satisfaction. The study used quantitative research methods and applied IBM SPSS version 23 as a test tool to aid data processing and data collection. The study had 89 respondents by sampling using incidental sampling techniques or by chance. This study revealed that the understanding of transacting using the webform BSI partially did not affect customer satisfaction, and the knowledge of transacting using BSI mobile partially affected customer satisfaction.
Precious Metals are one type of gold for a long-term investment with minimal risk. The goal of this research is to see how Promotions and Price Fluctuations affect Increasing the Number of Customers on Murabahah Precious Metal Products For Lasting Investment (MULIA) at PT Pegadaian Cikudapateuh branch in Bandung. This research uses the incidental sampling technique to obtain is 100 respondents. The quantitative implementing approach, descriptive, was used in the analytical method. Data collection using observation, literature studies, and questionnaires were analyzed using SPSS version 25 software, it is evident that promotional variables affect increasing the number of customers, while price fluctuations do not affect the increase in the number of customers partially. Simultaneously, promotions and price fluctuations affect the number of customers with a contribution value of 16,9% and the remaining 83,1% is influenced by other variables like the quality of the product, place, service quality, and brand image. Keywords: promotion, price fluctuations, increasing the number of customers
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