Agricultural research in developing countries often involves collaboration between dispersed multicultural teams of scientists from developed and developing countries. The teams use information and computing technologies (ICTs) to communicate between team members, who originate from different cultures using different languages. This paper investigates the usability and utility of a range of ICTs used for communication between team members from different cultures. The research used an intercultural heuristic evaluation tool, or I‐CHET, to evaluate nine ICTs used by Australian and Lao scientists for team communication. The evaluation showed that asynchronous ICTs (e.g., e‐mail) were preferred by non‐native English speakers, while synchronous media (e.g., audio conferencing, instant messaging, Skype) presented considerable problems between team members from different cultures. Most ICTs evaluated in the study demonstrated little consideration for non‐native English speakers and for inexperienced ICTs users. However, all evaluated ICTs demonstrated the ability to transmit information and encourage communication between information users in scientific collaborations. The I‐CHET assessment tool highlights the ongoing need for a “toolbox” of communication ICTs for research collaborations that can be adapted to suit the cultural and professional needs of multinational teams, worldwide.

Collaborative research teams working in developing countries rely on information and computer technologies (ICTs), both hardware and software, to overcome barriers to information sharing including, language, distance, time, economic development and politics. However, studies have shown impediments to information sharing between team members from different cultures, nations and institutions. This paper reports on a study in which a model was developed to highlight the most important barriers for communication and information sharing in international research teams, which was the basis for the development of a heuristic evaluation tool. The communication model was created using the results of 30 semi-structured interviews with agricultural scientists working in international research teams based in Australia and Lao People's Democratic Republic. Interview data outline a number of barriers and facilitators for team communication, which informed the development of eight intercultural heuristics. These were combined with Jakob Nielsen's general usability heuristics to form the intercultural heuristic evaluation tool, or I-CHET. The tool was then tested in a pilot study to assess the utility and usability of two ICTs used by international research teams: email and Skype. The initial assessment using I-CHET showed that while email theoretically lacked the richness of cues seen in Skype, email better complied with the needs of international research groups for sharing information and communicating in multicultural teams dispersed over language, cultural and geographic divides.

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Current agricultural research depends on complex contexts that can impose major barriers for communication within geographically dispersed research teams. Such barriers are multiplied where team members originate from and operate in contrasting cultures and economic circumstances. A case study based in the Lao People's Democratic Republic (PDR) showed how to identify such barriers between Lao and Australian scientists using transcripts of 30 interviews with these groups. These were analysed using grounded theory analysis to identify these barriers which were operationalised to construct an assessment tool — I-CHET. This tool was subsequently applied to nine online communication technologies used by the interviewees to identify the technology that displayed the fewest problems regarding these barriers — email, and those with the most problems — websites and Skype. The study highlighted the complexity of communication barriers for international research teams, beyond economic and online infrastructural constraints, to include individual and cultural differences as well as language. By addressing these differences, project managers and funding agencies can maximise the benefits from research completed by international teams that provide vital agricultural knowledge and methodologies for many developing countries worldwide.

The Internet has become a major source and vehicle for technological transfer and project development during the 1990s. Three Pacific Island countries—Fiji, Samoa and Vanuatu—were connected through Pactok, an inexpensive computer‐mediated communication (CMC) system originally developed for non‐government organizations (NGOs) through the Pacific Sustainable Development Networking Project (PSDNP). The PSDNP was established by the United Nations Development Programme (UNDP) in 1993 and funded by the UNDP until December 1996. Content analysis of the Project Document indicated that although the PSDNP aimed to improve access by these countries to scientific and technical information, an important underlying theme was to ensure these Pacific Island countries were connected to the Internet. It also appeared that the agency was keen for organizations in these countries to increase access to international information, with little regard for local and regional sources. Subsequent analysis of Pactok sites early in 1997 showed that the PSDNP had encouraged the project's primary stakeholders—regional organizations and NGOs—to join Pactok. However, international agencies such as the UNDP and other foreign assistance also have access to Pactok and are able to disseminate agency ideologies, objectives and priorities directly to users in Pacific Island countries. Copyright © 2000 John Wiley & Sons, Ltd.