With declining vision ability, character spacing and size on smartphones designed for the general population are not accessible for older adults. This study aimed to explore how larger Chinese character spacing and size affect older adults’ user experience (UX). An orthogonal experiment was conducted. The optimal range of font size (FS), word spacing (WS) and line spacing (LS) were proposed utilising subjective evaluations to investigate the correlation of eye movement data with participants perceived UX. The results showed that improvement in different aspects of UX varied when FS, WS and LS increased. Overall, participants preferred larger FS, WS and LS, however, the larger FS, WS and LS values are more likely to cause errors and slower reading speed. These results suggest that the distinct combination of size and spacing depends on the motivation, needs and situation of older people when reading on a smartphone. These findings will help designers to provide better design for the older people.
Insufficient design often causes challenges to users on a cognitive level, hindering them from interacting with products smoothly. There is a lack of effective design tools and supporting materials that can help designers to understand human cognition and how it affects the way that users experience and use products and services. This paper aims to identify current approaches that can be applied to address this issue, and to examine their strengths and weaknesses. This helps to identify future directions for developing and improving cognitive design supports. A literature review was conducted of research publications in the fields of both design and cognition. Four key approaches are identified: cognitive design principles/guidelines, the demand-capability approach, cognitive walkthrough and cognitive modelling. Their strengths and weaknesses are analyzed from a design standpoint. The paper also analyses the underlying causes of the insufficient uptake of cognitive design approaches by designers.
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