Replicated across the globe, the Learning 2.0 program, also known as " 23 Things" has been touted as a means to not only educate staff about emerging social technologies but as a means of moving the participating library forward. This article explores the results of a multi-faceted research project launched in Australia in 2009 as part of the CAVAL Visiting Scholar program, focusing on academic library staff who have participated in a Learning 2.0 program. Measuring the impact on staff, examining perceptions of the program, and describing the lasting effects are all a part of the research project. The article includes results from a national survey in Australia of participants in "23 Things" style programs and reports on focus groups made up of staff of two academic libraries, two to three years after the conclusion of respective Learning 2.0 initiatives. The authors offer a detailed examination of the personal and institutional changes after a library offers such a program to staff. Results include an emphasis on personal change, openness to emerging technologies, and a willingness to explore. Library staff report they are more comfortable with emerging technologies and have incorporated the tools into their work.
Abstract
Objective – With adoption of the program world-wide, the Learning 2.0 model has been lauded by library professionals as a mechanism to educate library staff and transform libraries. This study, part of the 2009 CAVAL Visiting Scholar project, seeks to measure the impact and legacy of the model within Australian public libraries to understand what benefits, changes and effects occur.
Methods – A national Web-based survey for those who had participated in a learning 2.0 program.
Results – The national survey had 384 respondents, and a total of 64 respondents were identified as the public library staff data set for this article. Public library staff reported success in the program and described feelings of increased confidence, inclusivity, and a move to use emerging technologies as part of library service.
Conclusion – The analysis yields the following thematic areas of impact and effect:
personal practice is enhanced with knowledge and confidence; impact is mainly personal, but organisational changes may follow; the library is using the tools to varying degrees of success, and organizational blocks prevent use of tools. These finding offer evidence that Learning 2.0 programs can have a positive effect on library staff and subsequently on the organization itself.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.