Measurement tools service quality is using Serv Quality Method. In this study, we tried to see different gapbetween students' perceptions of employee performance with the level of interest/expectations of students to anexisting service using five indicators Serv Quality. Aspects studied is, reliability aspects, responsiveness aspect,assurance Aspects, empathy aspects, and the tangibles aspects. SBA research object because they become thefrontline in shaping the image of the ministry in Program vocational UI.The method used in this research is descriptive analysis method with quantitative approach., ie research thatdescribes a data collection on the observations that have been made. This research activity is a continuation ofresearch since the first semester of 2014/2015 to the first semester of 2015/2016. The population in this studyis that students of Administration UI vocational program. Based on the results of this study concluded that thereis still a big gap to the five dimensions of Quality Serv.Keyword; Serv Quality, Public Service, Importance-Performance Matrix
In responding to strategic environmental change, the directorates of government agencies are heavily influenced by their human resources. One factor that affects the achievement of organizational goals is employee satisfaction because it is a precondition for increased productivity, responsibility, quality, loyalty, and service to customers. The purpose of this research is to examine the level of job satisfaction in one of the directorates of an Indonesian government agency. Data were collected using a survey questionnaire distributed to all civil servants and honorary employees in the Directorate of Government Institutions. The results indicate a good level of satisfaction among respondents.
LPS merupakan lembaga independen yang dibentuk berdasarkan Undang-Undang Republik Indonesia nomor 24 tahun 2004 tentang Lembaga Penjaminan Simpanan, yang bertujuan untuk menjamin simpanan nasabah perbankan di Indonesia. Dalam melakukan tugasnya LPS mengimplementasikan sistem yang diberi nama eCompass sebagai Electronic Document Management System (EDMS) yang memiliki fitur-fitur guna pengelolaan dokumen organisasi namun hanya sebagian kecil unit kerja di LPS yang telah memanfaatkan sistem tersebut, tujuan penelitian ini adalah melakukan pengukuran efektivitas sistem informasi eCompass terhadap unit arsip yang telah menggunakan sistem eCompass di LPS. Metode peneneltian yang digunakan adalah metode penelitian kuantitatif dengan teknik pengumpulan data menggunakan kuesioner yang disebarkan kepada seluruh pengguna eCompass atau menggunakan total sampling terhadap seluruh populasi, mengingat pengguna eCompass sedikit dan mudah dijangkau. Penelitian ini menganalisis faktor-faktor yang memengaruhi penggunaan (Actual Usage) eCompass menggunakan model UTAUT (Unified Theory of Acceptance and Use of Technology) yang dimodifikasi. Untuk menguji keterkaitan antar variabel akan dilakukan pengujian menggunakan Structural Equation Model (SEM) menggunakan program SmartPLS 3. Hasil Penelitian diperoleh menyatakan faktor-faktor yang memengaruhi efektivitas eCompass sebagai Electronic Document management System antara lain adalah Performance Expectancy (PE), Effort Expectancy (EE), Facilitating Condition (FC), Behavioral Intention (BI), dan Actual Usage (AU). Hal ini dikuatkan dengan hasil statistika deskriptif yang menyatakan bahwa faktor-faktor ini memiliki rata-rata hasil per variabel yang menunjukan kesetujuan pengguna bahwa eCompass secara efektif membantu kinerja penggunanya. Kesimpulan, dalam penelitian ini, penerapan eCompass di LPS menjadi solusi kemudahan bagi unit arsip dalam mengelola dokumen di LPS.
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