This study aims to explore how the insurance business can combine artificial intelligence (AI), huge data technology and good design under the ecological background of AIoT to improve the efficiency of double-entry in the insurance business and improve the user experience. It is accomplished through observation, user interview and other methods to explore user needs and distress points, comprehensive use of image and video analysis, face recognition, behaviour detection and other AI technologies. aiCore intelligent dual-recording system is proposed, which integrated mobile terminal dual-recording application and backstage quality control system. The proposed system realised the design optimisation of the whole process of intelligent dual-recording scenario combining the three functions ‘front-end intelligent dual-recording, in-process real-time quality control and post-AI quality control.’ Using in-process detection, post-review and manual final audit, the aiCore intelligent dual-recording system has significantly improved the efficiency of dual-recording, quality inspection pass rate and user experience satisfaction.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.