Purpose Public service failures need to be recovered to sustain citizen satisfaction with public services. The purpose of this paper is to investigate the role of charismatic leadership in leveraging public service recovery performance (PSRP) as well as a moderated mediation mechanism underlying such an effect. Design/methodology/approach Public employees and their managers from local governments were recruited to provide the data for this research. Data analysis was conducted through structural equation modeling. Findings From the research results, charismatic leadership demonstrated the positive association with PSRP via public service motivation (PSM) as a mediator. Besides, serving culture was also found to play a moderating role to strengthen the positive links between charismatic leadership and PSRP as well as PSM. Originality/value The research model adds further insights into charismatic leadership and service recovery knowledge through the relationship between these two concepts as well as a moderated mediation mechanism underpinning this relationship.

Purpose Notwithstanding the rising magnitude of system factors in patient safety improvement, "human factors" such as idiosyncratic deals (i-deals) which also contribute to the adjustment of system deficiencies should not be neglected. The purpose of this paper is to investigate the role of value-based HR practices in catalyzing i-deals, which then influence clinical error control. The research further examines the moderating role of corporate social responsibility (CSR) on the effect of value-based HR practices on i-deals. Design/methodology/approach The data were collected from middle-level clinicians from hospitals in the Vietnam context. Findings The research results confirmed the effect chain from value-based HR practices through i-deals to clinical error control with CSR as a moderator. Originality/value The HRM literature is expanded through enlisting i-deals and clinical error control as the outcomes of HR practices.

A schema is a general term for a conventional knowledge structure that exists in memory" (Yule, 2006, p. 132). There however still has been a controversy over the role of schema construction activities as an aid to L2 listening learning. This research thus aims to examine the effect of schema construction activities on EFL learners' listening performance at Saigon Technology University (STU).

Abstract-Metacognitive reading strategies are strategies that function to monitor or regulate cognitive strategies (Skehan, 1993). From questionnaire survey, research results unveil that out of all 28 reading strategies, the informants showed significant divergences in the adoption of eight reading strategies between the group of low-and high-reading competence level.

Social networking sites (SNS) are a modern form of communication used by the young people across the world. Many young people discuss on forums and exchange information, opinions on SNS. This study empirically examines the effects of consumer opinion leadership (COL) and consumer susceptibility to interpersonal influence (CSII) on young people’s tourism destinations information seeking and dissemination behavior on SNS from consumers’ point of view. The study aimed to answer the following questions: Does COL and CSII affect young people’s tourism destinations information seeking and dissemination behavior on SNS? Is there gender difference in young people’s tourism destinations information seeking and dissemination behavior on SNS? The data generated from various instruments were organized into emerging themes to validate the findings. The results indicated COL and CSII only affected tourism destinations information seeking and dissemination behaviors on SNS of young people. Gender was not supported by the research. These findings suggest that, marketing activities and tactics should be engaged to attract opinion leaders.