BackgroundWorldwide community pharmacies are shifting their role in the healthcare system from simple medication dispensers to health care providers. High levels of satisfaction with pharmacy services were found in previous studies. This study has two main goals. The primary goal is to describe the levels of satisfaction and knowledge regarding pharmacy services in Portugal. The secondary goal is to explore the perceptions and the utilisation of pharmacy services by the Portuguese. This statement includes exploring the impact of a set of variables on both perceptions and uses of pharmacies in regard to services that are currently offered as well as to new services that may be provided in the future.MethodsA face-to-face survey of closed-ended questions was applied to a nationwide representative sample of the Portuguese population in September 2015. The sample was weighted based on population distribution across regions, habitat, age and gender. Data analysis comprises descriptive statistics and Multiple Correspondence Analysis to explore different typologies of respondent’s orientation toward community pharmacy.ResultsA total of 1114 interviews comprised the study. Of the respondents, 36% used the pharmacy as a first resource when seeking to treat a minor ailment, and 54% reported that they use the pharmacy as a first resource when seeking answers about medicines. Of those who visited their pharmacy at least once in the previous year, 94% were either globally satisfied or very satisfied. The level of acknowledgement of pharmacy services’ was also high among the Portuguese. Of the participants, 29% considered there could be more services available in pharmacies that are currently provided by other health care facilities. The construction of a typology of orientations towards community pharmacy practice resulted in three outcome groups: “Motivated” (63%), those with a connection to a pharmacy; “Settled” (23%), mainly those who had a pharmacy nearby; and “Demobilised” (14%), those who are weakly tied to a pharmacy.ConclusionsThe vast majority of the Portuguese population has a strong positive attitude towards their community pharmacy, as expressed by the high levels of satisfaction with, and positive evaluation of, the pharmacy’s services.Electronic supplementary materialThe online version of this article (10.1186/s12913-019-3987-3) contains supplementary material, which is available to authorized users.
Abstract:In this article I explore the contemporary normative meanings of friendship, unpacking the subject through two different questions: "what is a good friend?" and "what is an intimate friend?" Drawing on survey data from a national representative sample (n = 1142), the topic is explored in the context of a southern European country (Portugal) that represents an interesting case study, for its characteristics of late, though abrupt, entrance into late modernity. Statistical analysis of the results enabled the construction of an exploratory typology of representations of friendship, according to the meanings ascribed to friends: family-oriented; trust-oriented; self-oriented; and presence-oriented. Results inspire a two-folded interpretation. On the one hand, they point to a pervasiveness of hegemonic representations such as friendship as trust and self-disclosure, namely among the younger and more educated. On the other hand, they highlight the pervasiveness of kinship ties in the definition of friendship, namely among the elderly and less educated. This suggests that patterns of suffusion may not only refer to more individualized and plural arrangements of personal life, but also to the persistence of more traditional representations and practices, characterized by an ideological commitment to the family in its more institutional forms.
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