The modern internet era opened a plethora of opportunities for doing business online. Internet banking (IB) is one such innovation that made great strides from its humble beginnings in the mid-1990s. It is important for bank practitioners to know the factors contributing to the success of new technology by customers to enable them to be better placed in the competitive segment. This study proposes an extension to the Delone and Mclean IS success model to evaluate information systems(IS) success in the context of internet banking, with security as a new dimension. Data was collected from 312 respondents. The results found that security is a key factor for IB success. Furthermore, the study found that the dimension system quality has not had any substantial effect on IB user satisfaction; however, security and information quality were found to influence user satisfaction. Based on the findings, some implications for research and practice were prescribed, in addition to directions for future researchers of IS success in the IB context.
The modern internet era opened a plethora of opportunities for doing business online. Internet banking (IB) is one such innovation which made greater strides from the humble beginnings in the mid 1990s. It is important for Bank practitioners to know what are the factors contributing to the success of new technology by customers to enable them better placed in the competitive segment. This study proposes an extension to the Delone and Mclean IS Success model to evaluate Information Systems(IS) success in the context of internet banking, with a security as a new dimension. Data collected from 312 respondents. The results found that security is a key factor for IB success. Furthermore, the study found that the dimension system quality has not had any substantial effect on IB user satisfaction, however, security and information quality if found to influence user satisfaction. Based on the findings, some implications for research and practice were prescribed, in addition to directions for future researchers of IS success in the IB context.
Question Answering (QA) has become one of the most significant information retrieval applications. Despite that, most of the question answering system focused to increase the user experience in finding the relevant result. Due to the continuous increase of web content, retrieving the relevant result faces a challenging issue in the Question Answering System (QAS). Thus, an effective Question Classification (QC), and retrieval approach named Bayesian probability and Tanimoto-based Recurrent Neural Network (RNN) are proposed in this research to differentiate the types of questions more efficiently. This research presented an analysis of different types of questions with respect to the grammatical structures. Various patterns are identified from the questions and the RNN classifier is used to classify the questions. The results obtained by the proposed Bayesian probability and Tanimoto-based RNN showed that the syntactic categories related to the domain-specific types of proper nouns, numeral numbers, and the common nouns enable the RNN classifier to reveal better result for different types of questions. However, the proposed approach obtained better performance in terms of precision, recall, and F-measure with the values of 90.14, 86.301, and 90.936 using dataset-2.
Modern day bankers are in immense pressure to stay in the ever-changing online business. So as to stay in the competition, they have to enhance and foresee what their client needs. There is a dearth of studies in a developing country like India, for finding the success factors of Internet Banking (IB) from the perspective of the expectations of the IB customer. This study intends to fill that void with the proposed framework by modelling user expectations in terms of the quality dimensions of the Information Systems (IS) Success model, along with security dimension. Data collected from 312 IB experienced students of a premier educational Institution in India. Structural Equation Modeling has been employed to test the hypotheses of the proposed framework. The results showed that the quality dimensions alongside security, strongly influences the confirmation of user expectations from using the IB website. The study provided a starting point to model IB user expectations. Some managerial implications and future research directions are proposed, based on the results of the study.
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