PurposeMeasurement of the innovation process performance is critical for both managers and researchers. However, existing performance frameworks (PFs) neglect performance indicators (PIs) and dimensions relevant to the current innovation landscape in companies as well as lack support in the definition of action plans. Thus, this paper aims to introduce a new and updated PF for measuring innovation performance and defining improvement actions.Design/methodology/approachThe proposed PF is developed from literature and action-oriented case studies in two European manufacturing companies. First, the literature review enabled the synthesis of framework elements into a “conceptual” PF capable of illustrating the current state of knowledge in the field. Then, this PF was applied in the case studies that enriched the conceptual form with empirical insights, resulting in a new and updated PF.FindingsThe review enabled the systematisation of nine dimensions and 259 PIs that were fragmented throughout the literature. In turn, empirical insights from the case studies gave rise to an actionable procedure for providing a comprehensive diagnosis of the company's situation considering the new trends as well as defining improvement actions. Although the results from the two cases cannot be generalised, the findings encourage broader applicability.Originality/valueThe novelty of this research resides on the fact that the PF consolidates elements from the literature but combined with empirical insights in a new actionable way that supports managers in performance measurement and provides researchers with an extensive systematisation of dimensions and PIs.

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Sustainability indicators have emerged as a key element in a market where customers are interested in the environmental impacts of the products they consume. Companies are trying to incorporate them into their Performance Measurement System (PMS). However, there is little information available to managers to guide them on the incorporation. Hence, this paper presents the results of an action research carried out to improve the PMS of a Brazilian consumer goods company with the incorporation of sustainability indicators. The findings illustrate that is possible to incorporate them into the PMS as long as there are stakeholders interested in establishing strategic objectives for sustainability.

The occurrence of natural or anthropic disasters in Brazil and the world emphasizes the importance of humanitarian logistics. Scholars and practitioners have developed modeling approaches to support aid delivery planning, but little attention has been given to the selection of community or collective temporary shelters. Therefore, this paper proposes a novel multi-criteria decision model focused on the principles of humanitarian logistics for the selection and spatial location of community or collective temporary shelters. This model not only incorporates evaluation criteria from documents published by humanitarian aid organizations and related literature but also the expertise of 23 experienced humanitarian logisticians from the Brazilian Civil Defense. The results quantify the importance of each criterion and enable the development of a decision tool, the ShelterPro software, that can be used to support the decision-making process of selecting temporary shelters. The results also indicate that safety of the facility, cultural adequacy, and location accessibility are the most valuable criteria. With these insights and the decision supporting tool, better humanitarian decisions can be made by humanitarian logistics managers, local authorities, or designated officials in the selection and location of temporary shelters in emergency response.

Performance indicators (PIs) are critical to the measurement of the innovation process. However, existing studies neglect PIs and dimensions relevant to companies in the current innovation landscape. This paper bridges this gap in prior research by reviewing and systematising PIs for the innovation process. It builds upon a systematic literature review to analyse scientific publications on innovation PIs published between 1983 and 2018. Thus, this study identifies the characteristics of relevant publications as well as systematises 259 PIs into nine company-specific and contextual dimensions and further categorisations. The analysis discusses the top-cited PIs and finds that more qualitative and leading PIs than quantitative exist in the literature. Furthermore, additional PIs are needed to address areas, such as leadership quality and tacit knowledge. This study may constitute an opportunity for academics to identify relevant measurement instruments and innovation managers to find an initial reference to support the selection of PIs.

Usually there is little information available to managers to guide them on either the development of a Performance Measurement System (PMS) or the uptade of the current PMS.Product Lifecycle Management (PLM) is an integrated approach to information management and business processes for all stages of life of a product. Further, in order to fully address all phases of a product's life and consistently support consider the PLM; companies are trying to incorporate sustainability performance indicators into their PMS. Thus, this work aims at proposing a framework to develop a PMS for the PLM approach with an emphasis on practical application, comprising the following characteristics: a procedure containing steps and a set of tools such as forms to support them; a list of performance indicators PLM and sustainability to enable the selection of indicators. This research adopts the design research methodology, as the broader approach, in which the proposed framework is synthesized from literature and then applied and improved during an action research. The highlights of the framework are the diagnosis of the current SMD company as well as their level of maturity of the PMS and the selection of performance indicators through a list. Finally, this work indicates that is possible to incorporate sustainability performance indicators into the PMS for the PLM approach as long as there stakeholder interested in establishing strategic objectives for sustainability.

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PurposePerformance framework (PF) is a well-established practice to measure innovation performance and identify improvement opportunities. However, whether PFs academic research are applicable to companies remains unclear, as well as their support in the definition of improvement actions. This study aims to present the implementation and assessment of a new and updated PF proposed in previous research in a real industrial context.Design/methodology/approachThe PF was implemented through an in-depth case study carried out in a European machinery manufacturer and further assessed by practitioners.FindingsThe results indicate that the PF enabled the creation of a multidimensional view of the innovation performance and the definition of improvement projects in the company. Additionally, the findings also reveal an overall positive assessment of the PF by senior managers who work with the innovation process.Research limitations/implicationsAs a case study, this research is inherently limited in the extent to which results can be generalised. Thus, the analyses are reductive and rationalising. Future research is needed to assess the replicability of the PF.Practical implicationsThe study's practical contribution is based on the combination of insights and steps that provide a straightforward and actionable approach for the company to improve performance.Originality/valueThis study aims to advance the importance of implementing the new and updated PF after its proposition, which is often overlooked in preceding research. Furthermore, the assessment of the PF also enables to infer its value to the company's employees.