Although social media (SM) represents an entirely new means of creating and sharing knowledge, it also presents entirely new challenges in protecting confidential information and other data that companies do not want to share. Companies that want to use SM for knowledge creation and sharing have to ensure they are able to provide adequate protection of their knowledge. However, knowledge protection and security-oriented knowledge management processes have received little attention in prior studies. This research attempts to close that gap; it examines which information and knowledge protection challenges arise from SM, and why they arise. Our three main findings include 1) a number of challenges for knowledge protection in social media, 2) a number of special characteristics of social media, which are causes for the knowledge protection challenges, and 3) a number of questions that, when answered by the company, can help to react to the identified knowledge protection challenges. Our findings increase the understanding of the dynamics between information security, knowledge protection, and the special characteristics of social media. In addition, our findings open up a number of future research questions and provide companies a tool for creating knowledge protection policies concerning the use of SM.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.