Statistics has been recognised as one of the most anxiety-provoking subjects to learn in the higher education context. Educators have continuously endeavoured to find ways to integrate digital technologies and innovative pedagogies in the classroom to eliminate the fear of statistics. The purpose of this study is to systematically identify students' perspective of using cooperative learning in a flipped statistics classroom by utilising Q-methodology, which is a combination of qualitative and quantitative research methods. Forty-five students who had participated in a 16 week course were interviewed and asked to rank 30 statements according to their relative importance. Three distinctly different factors that represented groups of participants with similar views were extracted. All groups identified cooperative learning as an effective instructional strategy in flipped classrooms. It is concluded that students' concerns were reflected in these multiple perspectives; therefore, individual levels of support should be provided.
We investigated how the relationships among service experience, perceived quality, and user satisfaction affect user loyalty in a public library context. The study framework was based on the Hotel Customer Satisfaction Index, with service experience assessed in place of the customer
expectation construct. Participants were 339 library users who completed measures of service quality, service experience, satisfaction, and loyalty. Survey data were analyzed and we used regression analysis and mediation analysis to assess the reliability and validity of the newly developed
measurement instrument. Results showed that service experience directly and positively influenced both user satisfaction and loyalty; however, the effect of service quality on satisfaction of library users was nonsignificant. The results can be applied to examine customer satisfaction with,
and loyalty toward, nonprofit organizations, such as public libraries.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.