The purpose of this study is to examine the impact of airlines service quality on word-ofmouth through corporate image. Survey data were collected from 298 passengers who have used the domestic airline service at Tan Son Nhat airport. Research results reveal that domestic airline service quality includes four components: convenience, reliability, passenger service, and in-flight service. The SEM analysis result, moreover, shows that there is no significantly direct impact of service quality on WOM, that only exerts an indirectly positive impact of service quality on WOM through the airline image. Finally, the implications for managers and directions for further research are discussed as well.
This study investigates some key determinants of the intention to use internet banking in Vietnam. The research model was developed based on the Unified Theory of Acceptance and Use of Technology (UTAUT). The model was tested by a sample of 264 non users of internet banking in HCM city. The results show that performance expectancy, social influence, perceived credibility and anxiety significantly impact customers’ intention to adopt internet banking. In addition, results also show that effort expectancy and self-efficacy do not affect the intention to use internet banking.
The purpose of this study is to investigate the impact of relational benefits (confidence, social, and special treatment benefits) on satisfaction and commitment. This study also examines the impacts of satisfaction and commitment on customer loyalty. Survey data were collected from 324 customers who have used personal banking services in Ho Chi Minh City, Viet Nam. Results reveal that the relational benefits include threecomponents, namely confidence, social and special treatment benefits. Results also indicate thatconfidence,social and special treatment benefits have positive impacts onsatisfaction and commitment. Consequently, satisfaction and commitmenthave positive impacts onloyalty. Finally, implications for managers and directions for further research are discussed.
Private labels have attracted practioners as well as academics around the world in the past several years. In Vietnam, supermarkets have considered private labels as a key branding strategy. However, they are still under-investigated in the market. For that reason, this study attempts to examine the influence of some key factors such as price consciousness, smart shopper self-perception, supermarket image, and consumer innovativeness on attitude towards private labels. A convenience sample of 196 interviewed shoppers in Ho Chi Minh City was used to test the model. The findings indicate that four hypotheses were supported, in which price consciousness has the strongest impact on attitude towards private labels whereas smart shopper self-perception has a least impact.
This study examines the antecedents and consequences of fashion clothing involvement. Data were gathered via a self-completed questionnaire with a sample size of 193 nontraditional students (working adults who attend college classes in the evenings) in three universities in HCM city. The results indicate that fashion clothing involvement is significantly effected by sign-value and hedonic-value. Further, it was found that fashion clothing involvement influences fashion clothing knowledge and fashion opinion leadership.
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