This note is concerned with the problem of resource allocation under uncertainty in a research and development laboratory. A distinction is defined between project interrelationships that are specific (or internal) to certain projects and interrelationships resulting from external environmental factors. Formulations are introduced that allow both types of interrelationships to be formally included in a resource allocation optimization model. In the case of external environmental factors, an example is presented and analyzed.Subjec! Area: R& 0, Portfolio AMIYSLS, Stochastic Programming, ond Environmental Foctors.
Concerns the application of novel technology (the TEAMWORKER system) in the measurement of service quality. A performance‐only version of the SERVQUAL instrument was used as a basis, contextualized to suit the fast food industry. The study suggests that the use of computer‐aided interviewing, involving direct data entry by respondents, may have application in the area of service quality measurement. Using this approach, relatively large samples (300 respondents) were gathered in five hours on two occasions in the same area. The study shows low error rates in data capture, and demonstrates the feasibility of the use of such systems within the service arena. It is argued that the resultant data sets, when developed into databases, can be used to provide timely and relevant data on service quality for organizations’ management at all levels.
The article presents a practical approach to generating collective learning in organisations. The approach utilises a low profile on‐line group process support technology known as Teamworker, which is based on a wireless handset design. Group interactive sessions are arranged with a series of groups of eight to 16 employees from across the organisation. A case study is presented in order to demonstrate that this method can capture the interplay between individuals and groups of employees by aiding a process of dialogue that is central to organisational learning. The mode of operation of the technology, and the design of the group process, are critical elements to minimise defensive reactions of individuals, while seeking to maximise the outputs of collective communication and learning taking place in a political environment. Our conclusion at this stage is that this is a promising approach that is capable of further research and development by means of fieldwork linked with theory.
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