A successful business operates on many interacting processes to meet the business goals; thus, organizing these processes in a structured business model is essential. Business process modeling notation (BPMN) is a widely used business modeling technique based on simple business and logic specifications understandable not only by domain experts but also to the broader audience. Although it provides support for the process execution, many BPMN models serve only for documentation purposes. This paper positions the lack of coordination between the process execution and the frontend interface as drivers of slow BPMN adoption. To close the gap between execution and interface, we present a system architecture that provides external task automation and interactive human task completion using a chatbot structure powered by natural language processing (NLP) and BPMN. We have evaluated the performance of the proposed architecture on the process of internship applications for the Faculty of Informatics in Pula, Croatia.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.