Research into utilising text classification to analyse product reviews from e-commerce websites has increased tremendously in recent years. Machine Learning and Deep Learning classifiers have been utilised to organise, categorise and classify product reviews, enabling the identification of polarity and sentiment within product reviews. In this paper, we propose a methodology to classify product reviews using machine learning and deep learning with the intention to identify and predict the activity (use case) in which the consumer used the product they have reviewed.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.