In Germany more than 17,000 people die per year because of "medical errors", in the USA it is about 98,000. The number of avoidable malpractice cases or major complications is about tenfold higher. Nearly everyone will be a patient in a hospital sooner or later. A key concept to improve patient safety are modern, anonymous adverse event reporting systems in hospitals. These are known as incident reporting systems. The introduction of modern process-oriented technologies optimizes the efficiency of such systems and increases patient safety. IT saves lives, if it is possible to improve the analysis of medical incidents and to accelerate the detection of the underlying causes by optimizing the IRS processes. In this paper we present a generic process-oriented architecture and its application for incident reporting systems in health care organizations. Further, we formulate lessons learned concerning business process modeling and implementation for process-oriented architectures.
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