assure their customers of a certain level of quality. These are the providers that hit the mother lode.The companies that got there first made a little money on the easy-to-find nuggets and bet the farm on being the first to offer a new type of service or technology. Many spent their life savings getting there, and did not have anything left to buy a pick and a mule. As a result, their days in the "gold mines" were numbered. As the competition grew, service providers needed quality tools to be better than the rest. In the telecommunications gold rush, service providers needed to consistently deliver the latest competitive services. As others flooded the market, it was very difficult to make money offering the latest services with little or no room to increase prices. To stay competitive, they had to drive the costs out of their business. Service providers must deliver a N Service Assurance for Converged Networks
How do you make the sale and satisfy a customer in another country who is interested in your product but wants the technology and support to be in that country? One solution is described in this paper. By joining forces, AT&T and TÉLÉSYSTÉMES (a subsidiary of France Télécom) were able to provide the technology—an AT&T NetMinder™ network‐traffic‐management system—and local support that meet the needs of France Télécom. Today, France Télécom's new international network management center uses a NetMinder system to monitor and control telephone traffic between France and the rest of the world. AT&T provided the knowledge, training, and technology that TÉLÉSYSTÉMES needed to support and enhance the system once it was introduced in France. Besides its ability to provide close customer support, TÉLÉSYSTÉMES contributed its knowledge of the customer and its experience in managing telecommunications projects. The blending of both partners' approaches to software development led to mutual process improvements. This paper discusses the partnership and cultural issues we faced and how we resolved them, the benefits that resulted, and the lessons learned.
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