PurposeThis paper aims to analyze the influence of organizational learning (OL) and service innovation (SI) on organizational performance of knowledge-intensive business services (KIBS) and examine the mediating role of SI.Design/methodology/approachHypotheses were tested using the theoretical OL model of knowledge acquisition, distribution, interpretation and organizational memory (Huber, 1991; Lopez, Peon, & Ordas, 2005; Jiménez-Jiménez & Sanz-Valle, 2011), using structural equation modeling partial least squares analysis of a survey data set of Brazilian architectural firms.FindingsFindings suggest that OL is significantly linked to SI and so is SI to organizational performance. However, neither the direct relationship between OL and organizational performance could be verified, nor the mediating effect of SI.Practical implicationsThese results can offer KIBS managers insights that suggest that OL alone does not guarantee a significant impact in organizational performance, but it is a starting point for achieving SIs, that lead to performance improvement and competitive advantages.Originality/valueThis paper contributes to the knowledge production in the following ways: to the understanding of the relationship between OL and SI and its effect on organizational performance, traditionally overlooked in the literature; to the study of SIs, considering the importance of the service sector; and to the study of innovation processes in architectural firms, a sector traditionally understudied, because of the focus on large construction firms.
Devido a carência de estudos científicos na área de Secretariado, percebeu-se uma lacuna na verificação do atual cenário do curso no país. Desta maneira, o objetivo deste estudo foi elaborar um panorama dos cursos de Secretariado, e suas variantes (Secretariado Executivo, Secretariado Executivo Bilíngue e Secretariado Executivo Trilíngue), na modalidade a Distância – EaD – e assim, sugerir os rumos do curso no Brasil. Em termos metodológicos, a pesquisa apresenta abordagem quantitativa, sendo que os principais procedimentos de investigação se deram a partir de dados secundários, retirados do portal do MEC (2015), Enade (2012) e INEP (2014). Os principais resultados remetem a uma crescente expansão dos cursos tecnológicos de Secretariado a distância no país, uma vez que os cursos na modalidade Presencial vêm enfrentando uma redução em sua oferta. Outro resultado levantado no estudo refere-se as redes de distribuição que as Instituições de Ensino Superior -IES- que ofertam o curso nas regiões do país formam, apontando para uma dominação de Instituições Privadas e com sede nas regiões Sul e Sudeste do Brasil.
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