This paper uses the Technology Acceptance Model (TAM) to identify the factors influencing citizens' acceptance and intention to use e-government in Sudan. Specifically, a survey questionnaire was used to collect responses from a sample of (292) participants using the Electronic Passport and National ID services. Results from this study showed that the quality of services and advertising have significant impact on citizens' satisfaction and adoption of e-government services.Index Terms-TAM, e-government, citizens' satisfaction and adoption, quality of services.
This study examines the relationships between Perceived Ease of Use and Perceived Usefulness with actual use of E-Services among 189 students from College of Business Administration (CBA) at Prince Sattam bin Abdulaziz University (PSAU) for the academic year 2017/2018. Using a survey-based methodology based on TAM perceptive, the results show that Perceived Ease for Use (PEU) and Perceived Usefulness (PU) had positive associations with Actual Use (AU) of E-Services among CBA students. Thus, the result of this study supports the prediction of TAM theory.The results of this study should be useful to educational policy makers in Kingdom of Saudi Arabia (KSA) and elsewhere, as there is an opportunity of enhancing the E-Services in the academic context.
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