The development of the tourism sector in Indonesia is always accompanied by the development of the hotel industry, tourist attractions, restaurants and cafes, this is a complementary entity between tourist attractions, lodging places and places to eat. The rise of the cafe business in the city of Tegal has made many changes in various fields both social and economic, however it needs to be further investigated about customer engagement in various dimensions and indicators that greatly affect the sustainability and business development of a cafe from the perspective of tourism and hospitality. The purpose of this study was to determine the dimensions of customer engagement of cafes in Tegal City and measure the level of customer engagement based on the dimensions that have been formulated. This research is a quantitative research with descriptive analysis method. The population in this study is the cafe customers, amounting to 30 peoples. The instrument in this study used questionnaires. The results of this study indicate that customer engagement has three dimensions: customer satisfaction, brand trust and brand loyalty. The suggestions is to improve services, maintain product quality and good service. This step is expected to increase customer satisfaction so as to maintain brand trust and brand loyalty of the cafe itself in the future.
Tourism involve in a lot of business sector. One of this is restaurant scope. Dine in is common activity. Within pandemic COVID-19, this activity cannot be do and economic activity in restaurant scope being stopped. To keep economic activity going, Indonesia Ministry of Inter Affair & Indonesia Ministry of Tourism and Creative Economy release regulation for restaurant and another place. In mean time (almost 2 years of pandemic), restaurant activity gradually normal. The purpose of this study was to determine level of public knowledge related to standard operating procedure applied at restaurant in pandemic era in decision to dine in. The research method use descriptive quantitative. The population is general public in Tegal City especially who dine in at Thong Dji and Mie Gacoan, amount 50 people. The instrument used in this study is multiple choice objective test. The result of this study indicate the level of public knowledge related to standard operating procedure at restaurant in pandemic era within dine in decisions is still low. Suggestion submitted by research for restaurant which serve dine in is always updating the rules and always reminding the guest to obey standard operating procedure in pandemic era.
The COVID-19 pandemic in Indonesia has an effect on the education sector. To resolve this, govt issued associate education and learning policy in the least levels regulated in Permendikbud variety three of 2020 regarding the bar of COVID-19 in land by holding distance learning by utilizing technology as a learning medium. The web learning is administered associate expected to be administered well and might improve students' competencies and skills. The research purposes to work out the effect of on-line learning ways on rising student skills throughout the Covid-19 pandemic for college students of cordial reception study program at Harapan Bersama polytechnic institute Tegal. This analysis is quantitative with a survey approach. The analysis used is simple regression. The results of this research is may be a positive impact of on-line learning ways on rising student skills throughout the Covid nineteen pandemic for college students of cordial reception study program at Harapan Bersama polytechnic, Tegal. On-line learning is healthier, that the skills of scholars throughout the Covid-19 pandemic are going to be enlarged within the cordial reception study program at the Harapan Bersama polytechnic, Tegal.
Penelitian ini bertujuan untuk mengetahui pengaruh pemahaman etika profesional dan lingkungan akademik terhadap pembentukan karakter mahasiswa D3 Perhotelan Politeknik Harapan Bersama Tegal. Penelitian ini merupakan penelitian kuantitatif dengan pendekatan survey. Analisis yang digunakan adalah analisis regresi linier berganda. Target yang diharapkan penelitian ini adalah mengetahui pengaruh pemahaman etika profesional dan lingkungan akademik terhadap pembentukan karakter mahasiswa D3 Perhotelan Politeknik Harapan Bersama Tegal. Berdasarkan hasil pengujian, dapat disimpulkan bahwa pemahaman etika profesional dan lingkungan akademik berpengaruh positif dan signifikan terhadap pembentukan karakter mahasiswa dengan besaran pengaruh sebesar 73 %.
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