Role of InfoRmatIon In SmeS SuppoRtIng SeRvIceS  441 were analysed to investigate the relationship between two variables such as independent variables versus mediating variables, independent variables versus dependent variables and mediating variables versus dependent variables. The route from information provision in SME supporting services to business performances was clarified by using Baron and Kenny's mediation model. 'information overload occurs when the amount of input to a system exceeds its processing capacity. Decision-makers have fairly limited cognitive processing capacity. Consequently, when information overload occurs, it is likely that a reduction in decision quality will occur' (Speier et al., 1999). From the information overload, it has been difficult for small-and medium-sized enterprise (SME) executives to make decision properly. The well-defined information analysis services need to be provided to improve decision quality of SME executives and contribute to SME business performances such as revenue growth, cost reduction, export growth, employment growth, etc.

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