Objectives: To investigate the main dimensions with respect to the satisfaction of geriatric patients undergoing outpatient physical therapy and assess the internal consistency of the measures obtained in the assessment instrument. Methods: An assessment instrument measuring patient satisfaction with physical therapy was used. The instrument contains a 23-item patient satisfaction scale and was developed and validated for the Brazilian population by Mendonça and Guerra (2007)*. The data were collected in the waiting room of 29 private physical therapy clinics in Natal, the capital of the state of Rio Grande do Norte, Brazil. The non-probability sample consisted of 221 cognitively healthy patients aged 60 years and older, who possessed health insurance and who had undergone between 5 and 60 physical therapy sessions at the participating clinics. Results: Four factors with an autovalue greater than 1 were retained in the factorial analysis: patient-therapist interaction; access and assistance by the receptionist and support personnel; physical environment and overall satisfaction; and convenience. The items related to patient-therapist interaction showed the highest reliability and highest complete satisfaction scores, especially the respect and courtesy of the physical therapist (85.5%). The reliability of the measures obtained with the instrument, using Cronbach's alpha coefficient and directed toward the geriatric population, was α=0.943. Conclusions: Physical therapists must give support to these patients, not only through their technical skills, but also by emphasizing an attentive and favorable interpersonal relationship, which were the most reported aspects of older adult patient satisfaction with health care.Keywords: patient satisfaction; physical therapy; quality of health care; age. ResumoObjetivos: Investigar as principais dimensões relacionadas com a satisfação do paciente geriátrico com o tratamento fisioterapêutico ambulatorial e avaliar a consistência interna das medidas obtidas no instrumento de avaliação. Métodos: Foi utilizado o instrumento de avaliação da satisfação do paciente com a fisioterapia, desenvolvido e validado para a população brasileira por Mendonça e Guerra (2007)*, com escala de avaliação da satisfação de 23 itens. Os dados foram coletados na sala de espera de 29 clínicas de Fisioterapia da rede privada de Natal, capital do RN/Brasil. A amostra do estudo foi selecionada de forma não-probabilística e constou de 221 pacientes com idade igual ou superior a 60 anos, com realização de 5 a 60 sessões de fisioterapia naqueles estabelecimentos, sendo usuários de plano de saúde e com condições cognitivas preservadas. Resultados: Quatro fatores com autovalor maior que 1 foram retidos na análise fatorial: interação paciente-terapeuta; acesso e atendimento de recepcionista e pessoal de apoio; ambiente físico e satisfação global e conveniência. Os itens relacionados com a interação paciente-terapeuta apresentaram as mais altas confiabilidades, assim como mais elevados escores de satis...
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