Purpose
Abusive supervision has been a prevalent issue in the workplace. This study aims to explore the consequences of abusive supervision on employee affective organizational commitment and general health in the hospitality industry and further explores the boundary conditions of employee assistance programs (EAPs).
Design/methodology/approach
The participants of this study were 231 frontline employees from the hospitality industry in Taiwan. Quantitative data was collected using questionnaires from two time periods separated by a two-week interval. The data was analyzed using PROCESS macro for SPSS.
Findings
The findings from this study suggested that abusive supervision have negative impacts on both subordinates’ affective organizational commitment and general health. As expected, perceived effectiveness of EAPs moderated the relationship between perceived abusive supervision and affective organizational commitment, whereas the moderating effect of perceived effectiveness of EAPs on the relationship between abusive supervision and employee general health was not significant.
Practical implications
The results of this study showed that EAP practices can mitigate the negative effects of abusive supervision. It is expected to encourage managers in the hospitality industry to minimize or even prevent abusive supervision. Further, the authors suggest organizations implement specific strategies in their EAPs to assist employees in coping with the negative emotions accompanying abusive supervision.
Originality/value
This study offers empirical evidence that illustrates the importance of EAPs and how they may reduce the negative impacts of abusive supervision.
PurposeThe purpose of the study is to empirically test and explore the influences of abusive supervision on subordinates' job satisfaction and mental health. Specifically, the authors focus on the mediation effects of emotional labor and compare the discrepancies between surface acting and deep acting.Design/methodology/approachTime-lagged data were obtained from 239 employees in the hospitality industry in Taiwan. The hypothesized model was tested using structural equation modeling with Mplus 7.4.FindingsResults showed that abusive supervision is not only negatively related to employees' job satisfaction and mental health but also positively associated with employee surface acting and negatively associated with deep acting. For mediating effects, surface acting mediates the relationships between abusive supervision and employee job satisfaction, while deep acting mediates the relationship between abusive supervision and mental health.Practical implicationsAbusive supervision is detrimental; it should be reduced in the workplace. Also, frontline employees can be provided with training programs to improve their deep acting strategies, which lead to better job satisfaction and mental health.Originality/valueThis research is among the first to examine the link between abusive supervision and both employee job satisfaction and mental health in the hospitality industry and extends the authors’ knowledge by demonstrating the mediating effects of surface acting and deep acting.
This study examines how perceived physical office environment features affect occupants’ creativity through positive moods.
Based on a sample of 181 occupants in open-plan offices, we found that perceived spatial organization features had a positive relationship with occupants’
self-assessed creativity, and this relationship is mediated by positive moods. Although perceived architectonic details of the physical work environment
do not have a direct effect on occupants’ creativity, there is also a mediating effect through positive moods. A further examination revealed that activated
positive mood significantly mediates the relationship between both physical work environment features and occupants’ creativity, whereas deactivated positive
mood was not significant as a mediator. When occupants perceived the physical work environment to be supportive in providing various workspaces and is well
decorated, it is most likely to enhance creativity.
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