In general, the managers in financial organizations and institutions are willing to maintain customer satisfaction, in order to minimize their cost and strengthen their competitive advantage.In Jordan, most of the commercial banks offer their banking services electronically. Therefore, this research aims to investigate the effects of electronic banking services on customer satisfaction in the lights of survey questions asked to 175 clients in Jordan. The reviewed literature indicates that convenience, privacy, cost, ease of use, personalization and customization and security are six indicators that affect level of customer satisfaction with E-Banking. The survey questions conducted in these six indicators and statistical results shows a positive relationship between level of customer satisfaction and usage of E-Banking among customers. There is positive relationship between five indicators and level of customer satisfaction and usage of E-Banking. Only Privacy is not discovered to have an effect on Customer Satisfaction in Jordan.
This article provides a review of the practice of corporate social responsibility (csr) in Vietnamese enterprises, especially in Vietnamese small and medium enterprises (smes). To do so, this article first reviewed the conceptual framework of csr and csr in developing countries. In addition to enhancing the competitiveness of Vietnamese enterprises in general, Vietnamese smes in particular, this study highlights the lessons learned from csr empirical studies in developing countries. Furthermore, based on the analysis of Vietnamese enterprises and csr practices in Vietnam, the article collates the recommendations given by researchers to strengthen and improve the implementation of csr in Vietnam as well as provide some suggestions to help Vietnamese enterprises get success in applying csr in their sustainable business objectives. This article concludes the implementation of csr in Vietnam is still limited, and there are many obstacles and limitations in applying csr not only from the business itself but also from the operating environment. Therefore, to implement and integrate csr into Vietnamese enterprises' business strategies, csr awareness should be improved as well as the legal framework for implementing csr.
With the increasing relevance of smartphones, more and more companies are trying to use mobile apps for their business purposes. At the same time, the digital transformation and online trade are putting increasing pressure on the stationary retail trade. Many retailers are therefore looking for ways to use mobile apps to attract new customers or retain existing ones. With the growing number of mobile apps in the app marketplaces, the sustainable loyalty of app users is becoming an increasing challenge. For retailers, the question arises as to which determinants influence consumer acceptance of mobile apps in retail. From an initial 44,800 search results at Google Scholar, 18 scientific papers are analyzed in a qualitative synthesis by means of a systematic review based on the PRISMA schema. In general, perceived value, practical benefits and user-friendliness are identified as determinants. In addition, the importance of linking the mobile app to the stationary POS and the function of mobile apps in retail more as digital shopping assistants and less as online stores is highlighted. The retailer who publishes the app itself also plays an important role in the consumer acceptance of the app.
Current energy systems are in most instances not fully working sustainably. The provision and use of energy only consider limited resources, risk potential or financial constraints on a limited scale. Furthermore, the knowledge and benefits are only available for a minor group of the population or are outright neglected. The availability of different resources for energy purposes determines economic development, as well as the status of the society and the environment. The access to energy grids has an impact on socio-economic living standards of communities. This not fully developed system is causing climate change with all its related outcomes. This investigation takes into consideration different views on renewable energy systems -such as international discussions about biomass use for energy production, "fuel versus food", biogas use -and attempts to compare major prospects of social acceptance of renewable energy in Europe and Africa. Can all obstacles to the use of renewable energy be so profound that the overall strategy of reducing anthropogenic causes of climate change be seriously affected?
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