Question answering over knowledge graphs (KGQA) has evolved from simple single-fact questions to complex questions that require graph traversal and aggregation. We propose a novel approach for complex KGQA that uses unsupervised message passing, which propagates confidence scores obtained by parsing an input question and matching terms in the knowledge graph to a set of possible answers. First, we identify entity, relationship, and class names mentioned in a natural language question, and map these to their counterparts in the graph. Then, the confidence scores of these mappings propagate through the graph structure to locate the answer entities. Finally, these are aggregated depending on the identified question type.This approach can be efficiently implemented as a series of sparse matrix multiplications mimicking joins over small local subgraphs. Our evaluation results show that the proposed approach outperforms the state-of-the-art on the LC-QuAD benchmark. Moreover, we show that the performance of the approach depends only on the quality of the question interpretation results, i.e., given a correct relevance score distribution, our approach always produces a correct answer ranking. Our error analysis reveals correct answers missing from the benchmark dataset and inconsistencies in the DBpedia knowledge graph. Finally, we provide a comprehensive evaluation of the proposed approach accompanied with an ablation study and an error analysis, which showcase the pitfalls for each of the question answering components in more detail.

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We introduce a new dataset for Question Rewriting in Conversational Context (QReCC), which contains 14K conversations with 80K question-answer pairs. The task in QReCC is to find answers to conversational questions within a collection of 10M web pages (split into 54M passages). Answers to questions in the same conversation may be distributed across several web pages. QReCC provides annotations that allow us to train and evaluate individual subtasks of question rewriting, passage retrieval and reading comprehension required for the end-to-end conversational question answering (QA) task. We report the effectiveness of a strong baseline approach that combines the state-of-the-art model for question rewriting, and competitive models for open-domain QA. Our results set the first baseline for the QReCC dataset with F1 of 19.10, compared to the human upper bound of 75.45, indicating the difficulty of the setup and a large room for improvement.

Understanding the structure of interaction processes helps us to improve information-seeking dialogue systems. Analyzing an interaction process boils down to discovering patterns in sequences of alternating utterances exchanged between a user and an agent. Process mining techniques have been successfully applied to analyze structured event logs, discovering the underlying process models or evaluating whether the observed behavior is in conformance with the known process. In this paper, we apply process mining techniques to discover patterns in conversational transcripts and extract a new model of information-seeking dialogues, QRFA, for Query, Request, Feedback, Answer. Our results are grounded in an empirical evaluation across multiple conversational datasets from different domains, which was never attempted before. We show that the QRFA model better reflects conversation flows observed in real information-seeking conversations than models proposed previously. Moreover, QRFA allows us to identify malfunctioning in dialogue system transcripts as deviations from the expected conversation flow described by the model via conformance analysis.

Enticing users into exploring Open Data remains an important challenge for the whole Open Data paradigm. Standard stock interfaces often used by Open Data portals are anything but inspiring even for tech-savvy users, let alone those without an articulated interest in data science. To address a broader range of citizens, we designed an open data search interface supporting natural language interactions via popular platforms like Facebook and Skype. Our data-aware chatbot answers search requests and suggests relevant open datasets, bringing fun factor and a potential of viral dissemination into Open Data exploration. The current system prototype is available for Facebook 1 and Skype 2 users.

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Conversational systems have become increasingly popular as a way for humans to interact with computers. To be able to provide intelligent responses, conversational systems must correctly model the structure and semantics of a conversation. We introduce the task of measuring semantic (in)coherence in a conversation with respect to background knowledge, which relies on the identification of semantic relations between concepts introduced during a conversation. We propose and evaluate graph-based and machine learning-based approaches for measuring semantic coherence using knowledge graphs, their vector space embeddings and word embedding models, as sources of background knowledge. We demonstrate how these approaches are able to uncover different coherence patterns in conversations on the Ubuntu Dialogue Corpus.