The Value Sensitive Design (VSD) methodology provides a comprehensive framework for advancing a value-centered research and design agenda. Although VSD provides helpful ways of thinking about and designing value-centered computational systems, we argue that the specific mechanics of VSD create thorny tensions with respect to value sensitivity. In particular, we examine limitations due to value classifications, inadequate guidance on empirical tools for design, and the ways in which the design process is ordered. In this paper, we propose ways of maturing the VSD methodology to overcome these limitations and present three empirical case studies that illustrate a family of methods to effectively engage local expressions of values. The findings from our case studies provide evidence of how we can mature the VSD methodology to mitigate the pitfalls of classification and engender a commitment to reflect on and respond to local contexts of design.
Ubicomp developers are increasingly borrowing from other disciplines, such as anthropology and creative design, to inform their design process. In this paper, we demonstrate that the discipline of history similarly has much to offer ubicomp research. Specifically, we describe a historicallygrounded approach to designing ubicomp systems and applications for the home. We present findings from a study examining aging and housework that demonstrate how our approach can be useful to sensitize ubicomp developers to the impact of cultural values on household technology, to reunderstand the home space, and to spur development of new design spaces. Our findings suggest that historically-grounded research approaches may be useful in more deeply understanding and designing for context both in and outside of the home.
This article provides a detailed analysis of rural Kenyan women and their interactions with the products and services of Safaricom Ltd., Kenya's dominant mobile network provider. The amplification theory of technology offers a framework for analyzing our data, and we find that differential motivation and capacity are mechanisms that appear to benefit the network provider, while disadvantaging rural mobile phone owners. In particular, the design of Safaricom's airtime scratch cards and mobile services does not support rural users' capabilities. Our analysis suggests that technologists consider their ongoing responsibilities for technologies they built yesterday-that is, they should address problems inherent in the current design of mobile-phone interfaces. We offer practical recommendations on how to do this, and ask HCI/ICTD researchers and practitioners to more carefully consider how overlooking corporate power structures and their impact on mobile phone use amplifies social inequality.
This article describes an exploratory study of Facebook non-users living in rural Zambia. Drawing on evidence from 37 group interviews with mobile phone owners, we discovered that the majority of our participants were aware of, or ‘imagined’ Facebook, despite never having seen or used the site. Our analysis of how participants perceive Facebook suggests that they are interested in the communication and income-generating possibilities access to the site may provide, but that barriers prevent them from acting on these interests. This study contributes to social media research by making visible the experiences of a population whose non-use of information and communication technologies (ICTs) results from economic, infrastructural, and linguistic sources, as well as from other, hitherto less-explored areas. We discuss the practical significance of these findings, offer future research suggestions, and comment on what our respondents have not yet imagined about Facebook.
Insights → Rural areas' technological needs require solutions that are not readily apparent or possible from an urban perspective. Urban hand-me-down solutions are not enough. → There is no single location for the rural in computing. Rurality is diverse: It is in almost every country on Earth and so resists easy definition.
As Information and Communications Technologies (ICTs) have entered homes and more, so Computer Supported Cooperative Work (CSCW) research has expanded to examine new motivations for coordination and communications. Recently this has grown to include a focus on religion. But, yet, while the uses of ICTs by practitioners of a variety of faiths have been examined, far less is known about how officials within religious institutions adopt, use and reject ICTs. In this paper, we report findings from a study of American Protestant Christian ministers' use of ICTs. We present findings and discuss the use of systems in church management, worship, pastoral care, and outreach, and the challenges in integrating ICTs into religious practice. Despite these difficulties, we found that ministers, chose to experiment with ICTs because of their ability to sustain, reinforce and grow their church (laity and ministry collectively) community.
We present results from a qualitative study examining how professionals living and working in Nairobi, Kenya regularly use ICT in their everyday lives. There are two contributions of this work for the HCI community. First, we provide empirical evidence demonstrating constraints our participants encountered when using technology in an infrastructure-poor setting. These constraints are limited bandwidth, high costs, differing perceptions of responsiveness, and threats to physical and virtual security. Second, we use our findings to critically evaluate the "access, anytime and anywhere" construct shaping the design of future technologies. We present an alternative vision called deliberate interactions-a planned and purposeful interaction style that involves offline preparation-and discuss ways ICT can support this online usage behavior.
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