Change is inevitable and is seen as a practice for organizations seeking to continuously provide quality services that meet stakeholder needs. Efficient and effective public service delivery has forced state corporations to adopt organizational culture change management to accommodate changes in the environment. However, government parastatals and state corporations such as Kenya Wildlife Service (KWS) often oppose transformation and change because they have uncertain outcomes and come with a lot of challenges. This study determined the effect of culture change on organizational performance at Kenya Wildlife Service Nairobi National Park. The study was guided by Geert Hofstede’s theory as the framework for cross-cultural communication, Edgar Schein’s model as the cultural inventions by a specific group, and the Denison dimension model theory. Using descriptive survey research design, on a target population of 100 employees drawn from various departments at Kenya Wildlife Service (KWS) Nairobi National Park, a structured questionnaire was used for data collection to effectively respond to the research problem. The study revealed that majority (35.9%) of the respondents were convinced that management ensures that old habits that are not effective are dropped and at the same time the management at KWS encourages employees to adapt to changes and be flexible, especially when the work environment is changing. Results revealed that KWS management ensures the organizational culture supports vision, goal and strategies. The respondents (40.5%) also agreed that managers encourage employees to adapt to changes and to care (35.9%) about fellow employees, customers, and stakeholders. The findings also revealed that 28.9% of the respondents agreed that managers are role models for employees in the organization and set standards for ethics. Correlation analyses show that culture affects performance directly and indirectly. The study concludes that organizational culture aligned with vision, goals, and company strategies guides employees towards a shared purpose and improves an organization’s capacity to perform excellently. We also conclude that KWS management encourages work ethics through consistency, and effective communication that improves work commitment that ultimately leads to better performance. The study recommends that there is need for more to be done on culture change as an approach to change management to improve performance. The mission, vision, and strategies are key to organizational performance and need to be reviewed from time to time to ensure that the organization lives its mission and moves towards its vision while applying its strategies. The study further recommends a replica of the same trial in other Kenya Wildlife Service branches in order to authenticate the findings and enable the generalization of the results.
Several churches around the world have experienced performance challenges because of factors such as lack of good leadership, lack of resources, poor vision, poor communication, and difficultly to access to the youth which have made it difficult for churches to grow their membership. The general objective of this research was to assess the influence of leadership styles on church performance in Protestant churches in Ongata Rongai. The study specifically focused on studying the influence of the transformational and transactional leadership styles on church performance by viewing church performance from the angle of church membership retention and church membership growth. This study is a survey that used the correlational research design to collect data from 256 respondents who were church members from five selected Protestant churches in Ongata Rongai. The data collected was analyzed using the Statistical Package for Social sciences (SPSS) version 23 and the research results revealed that church leaders in Protestant churches in Ongata Rongai use both the transformational and the transactional leadership style. The research results also indicated that the transformational leadership style has a positive but weak influence on church performance while the transactional leadership style has a positive and strong influence on church performance. The study recommended that church leaders incorporate more transactional practices in their leadership and that churches invest in capacity building of their leaders. Keywords: Transformational leadership, Transactional leadership style, Performance & Churches
Purpose: The general objective of the study was to investigate the relationship between tourism product packaging and the financial performance of selected tour operating companies in Nairobi. The specific objectives of the study were to determine, attraction, amenities, accessibility and innovation on the financial performance of tour operating companies in Nairobi.Methodology: This was a descriptive type of research design that was conducted through the study of a population consisting of 291 tour operating companies that are members of Kenya Association of Tour Operators (KATO). The sample consisted of 7 tour operating companies who have been placed in the Category B membership, under the Kenya Association of Tour Operators listing. The study employed the purposive sampling technique to select the sample. The researcher intended to conduct a census on the sample. Questionnaires were the main tools of collecting data. The research used semi - structured instruments so as to ensure that the data collected possessed both quantity and quality attributes. Further, that data collected offered additional information pertaining to the study. The researcher used the SPSS data editor as a tool to facilitate the analysis and presentation of the quantitative data, and a content analysis to check for anomalies in the qualitative data. To estimate the relationships among the independent and dependent variables the researcher used regression analysis.Results: The findings showed that fifty-two-point seven percent (52.7%) of the financial performance of the tour operating companies is explained by the tourism product packaging. There is a significant relationship between tourism product packaging and financial performance of the tour operating firms (p Value= .041). The Beta value for attractions (Beta=.165), amenities (Beta=.329), accessibility (Beta=.292) and innovation (Beta=.353) are positively related to the financial performance of tour operating companies. With regards to their statistical significance, attractions (t=.764, p=.005), accessibility (t=1.767, p=.003) and innovation (t=1.909, p=.040) is significant. However, amenities (t=1.429, p=.156) was not significant.Contribution to theory, policy and practice: The study recommended that there is need for aggressive marketing to be made both to the local and international markets. There is also a need for the government to put efforts in improving the road networks which are leading to the attraction sites. The government needs to review the policies which have been provided to guide the tourism sector. The policies should be strict and implemented in a way that it eliminates the rogue operators who have been in the long time affecting the financial performance of legally registered touring companies. There is also need for awareness creation and training on innovative ideas for improving the tourism industry.
Firms are continuously seeking to enhance their brand development through adopting all possible strategies with the main focus being Corporate Social Responsibility (CSR). The study sought to establish the impact of CSR on firm’ brand development. The objectives of the study were; to establish the effect of economic responsibility on Equity Group brand development, to investigate the effect of legal responsibility on Equity Group brand development, to determine the influence of ethical responsibility on Equity Group brand development and to determine the effect of Philanthropic responsibility on Equity Group brand development. The study adopted a descriptive survey design to establish the relationship between independent and dependent variables. The target population of the study was Corporate Social Responsibility activities in the 23 Equity Group branches in Nairobi Count. The study used secondary data which was collected using the bank records. Data was collected covering 10 years from 2010 to 2020. The published statements are reliable because all listed companies are required by law to report their audited statements as well as stating their compliance with performance principles. The collected data was analyzed using SPSS. Data was analyzed using both descriptive and inferential statistics. The results indicated that economic responsibility, legal responsibility, ethical responsibility and philanthropic responsibility have a positive and significant effect on firm`s brand development. The study concluded that there is a significantly positive relationship between corporate social responsibility activities of firms on their brand development. This study recommends firms to build collaborative partnerships with other stakeholders to impact positively to society through Corporate Social Responsibility. The study further recommends on firms to integrate Corporate Social Responsibility with their vision, mission, core competencies, values, strategic goals and objectives to benefit both the firm and the society. Keywords: Economic Responsibility, Ethical Responsibility, Legal Responsibility, Philanthropic Responsibility & Brand Development
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