All data described in this study can be browsed through the FTFD web site at http://ftfd.snu.ac.kr/.

We consider a G/M/1 queue in which the patience time of the customers is constant. The stationary distribution of the workload of the server, or the virtual waiting time, is derived by the level crossing argument. To this end, we obtain the expected downcrossings of a level in the workload process during a busy cycle and then the expected length of a busy cycle. For both the expectations, we use the dual property between the M/G/1 and G/M/1 queue.

We consider the policy in a finite dam in which the input of water is formed by a compound Poisson process and the rate of water release is changed instantaneously from a to M and from M to a (M > a) at the moments when the level of water exceeds λ and downcrosses τ (λ > τ) respectively. After assigning costs to the changes of release rate, a reward to each unit of output, and a cost related to the level of water in the reservoir, we determine the long-run average cost per unit time.

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