PurposeIn spite of the popularity of learning analytics (LA) in higher education institutions (HEIs), the success rate and value gained through LA projects is still little and unclear. The existing research on LA focusses more on tactical capabilities rather than its effect on organizational value. The key questions are what are the expected benefits for the institution? And how the investment in LA can bring tangible value? In this research, the authors proposed a value realization framework from LA extending the existing framework of information technology value.Design/methodology/approachThe study includes a detailed literature review focusing on the importance, existing frameworks and LA adoption challenges. Based on the identified research gap, a new framework is designed. The framework depicts the several constructs and their relationships focusing on strategic value realization. Furthermore, this study includes three case studies to validate the framework.FindingsThe framework suggests that leveraging LA for strategic value demands adequate investment not only in data infrastructure and analytics but also in staff skill training and development and strategic planning. Universities are required to measure the strategic role of LA and spend wisely in quality data, analytical tools, skilled staff who are aware of the latest technologies and data-driven opportunities for continuous improvement in learning.Originality/valueThe framework permits education leaders to design better strategies for attaining excellence in learning and teaching, and furnish learners with new data to settle on the most ideal decisions about learning. The authors believe that the appropriation of this framework and consistent efficient interest in learning analytics by the higher education area will prompt better results for learners, colleges and more extensive society. The research also proposes two approaches and eleven research agendas for future research based on the framework. The first is based on the constructs and their relationships in LA value creation, whereas the later one focusing on identifying problems associate with it.
PurposeThe purpose of this paper is to identify various risks in the power distribution supply chain and further to prioritize the risk variables and propose a model to the power distribution industry for managing the interruptions in its supply chain. To accomplish this objective, a case of a major power distribution company has been considered.Design/methodology/approachFailure mode and effects analysis (FMEA) analysis has been done to identify the potential failure modes, their severity, and occurrence and detection scores. Then an interpretive structural model (ISM) has been developed to identify and understand the interrelationships among these enablers followed by MICMAC analysis, to classify the risk variables in four quadrants based on their driving and dependency powers.FindingsThe results of this study exhibit that technical failure in the information and technology system, the use of improper equipment, poor maintenance and housekeeping in the internal operations are the major risk drivers. Exposure to live wires and commercial loss in power supply has strong dependence power.Research limitations/implicationsThis study is limited to a single power distribution company and not the whole power distribution sector.Practical implicationsThis study suggests the managers of the power distribution company develop an initial understanding of the drivers and the dependent powers on the supply chain risks.Social implicationsThrough prioritization, identification of drivers and the dependent risks, the losses in the power distribution supply chain can be minimized.Originality/valueVarious failures in the power distribution have been studied in the past, but they have not investigated the supply chain risks in the power distribution of a power distribution company.
The healthcare industry is a specific representative of the service industry that regards quality as a fundamental value of medical care. To manage quality within the healthcare setting is a challenging task due to its complexity. Further, when it comes to managing the ever-growing number of patients with limited number of health care professionals, a question mark is placed on the quality of the service provided. The role of doctors is pivotal in providing quality healthcare services to the patients. When an individual visits a doctor with some symptoms, it marks the beginning of a relationship of trust and confidence. A doctor not only treats the symptoms, but also tries to empathize with the patients. The process of treatment is marked by various meetings which are of two-way clear communication and effective interpersonal skills. The way the doctor communicates with the patient also plays a pivotal role in the healing process. Unfortunately, there has been a rise in the cases of physical attacks on the doctors by the patients and their relatives. The major area of concern is the lack of appropriate communication between the patients, relatives, and the doctors. We have taken up this study to understand the role of doctors and compare the competencies of doctors working in private and public hospitals. Further, we have also determined the relationship between the competency of doctors and the quality of service along with patient satisfaction. We used the survey method for collecting data from doctors, patients, and their relatives. The gap identified from the literature review suggests that comparative studies of competencies of health care professionals working with private and public hospitals were rarely done. Also, the Fundamental Interpersonal Relations Orientation (FIRO B) as a tool to gauge the interpersonal relations orientation of doctors in the context of research is tried for first time. The findings of the study can act as guidelines for government doctors and their private counterparts in understanding the skills necessary for effective doctorpatient relationship. The government-run hospitals will be able to work on areas of concern suggested by the researchers for delivering service quality to its patients. Private hospitals, too, will be able to redesign their policies and practices to ensure the quality of services to their patients.
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