This article reports on a pilot research project carried out to examine the effects of different interventions on the environmental behaviour of guests at motels in Victoria, Australia. The aim of the research was to test the influence of different in-room messages on the towel reuse behaviour of guests. Four different messages were used, representing ‘information only’ ‘information plus request’, ‘information plus descriptive norm’ and ‘information plus incentive’. Results of the study showed high levels of towel reuse and that providing information (either alone, or in conjunction with a request) acted as a prompt to encourage guests to reuse their towels. Further analysis of the results suggests that the role of habit may be the strongest influence on guests' reuse of towels. Implications for the hospitality industry are discussed, and suggestions for further research avenues proposed.
Internationally, a certain market failure has become apparent in terms of the effective engagement of small business owner-managers in business support programs, and in the wider concept of life long learning. There exists a cultural gap between support agencies and the small business sector's perceptions of the utility of formal support and learning interventions to the business performance of their business. Therefore, this paper extends knowledge and understanding within this context relative to what constitutes small business owner-managers' learning disposition, means, obstacles and organisation to be confronted and what form of new 'architecture' needs to be designed to support learning. A theoretical framework supports the analysis of findings from a research project based in Melbourne, Australia, which serves to illuminate pertinent issues towards informing more sensitised support interventions with respect to pro-growth small businesses. Specifically, the attribute of a learning culture was identified as a factor contributing to growth in small businesses, and may represent a distinguishing characteristic between effective and non-effective economic performers.
In the past decade growing numbers of privately operated child care centres have been established as a result of encouragement by government. Although extensive study about centre management and leadership issues has been undertaken there exists a gap in research about the performance of centres from a viability perspective. Therefore, this paper extends knowledge and understanding about successful centre operation and considers the obstacles that hinder performance. A theoretical business performance framework is utilised to discuss the findings from a research project conducted Australia-wide. The study serves to clarify relevant issues in an effort to inform centre managers and policy- makers about what is needed to support the development of viable child care services.
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