Hotel GranDhika Setia Budi Medan adalah hotel yang telah mendapatkan Bintang 4 dan berlokasi strategis yang terletak dekat dengan Universitas Sumatera Utara. Disini, para tamu dapat menikmati akses mudah ke berbagai pusat Pendidikan, bisnis, dan tujuan wisata di ibu kota Sumatera Utara. Hotel GranDhika mempunyai 101 ruangan Superior, 7 Deluxe Balcony, 12 Deluxe Executive, dan 3 Junior Suite. Serta mempunyai beberapa fasilitas diantaranya Internet akses yang cepat, Kolam Renang, Laundry, dll. Dari sumber tripadvisor saya mendapatkan data bahwa dari 59 ulasan, Hotel tersebut telah mendaptakan nilai 3.5 (sangat bagus) diantaranya yang paling menonjol adalah Lokasi, Kebersihan, Layanan. Data yang saya ambil dari traveloka dengan jumlah tamu 2.131 telah mendapatkan nilai 8.6 dari 10 (Impressive), penilaian yang paling menonjol adalah kebersihan dan keramahan. Aplikasi ini bertujuan untuk membuat sebuah keputusan menggunakan metode CSI (Customer Satisfaction Index) dan Service Quality dengan hasil dengan hasil yang didapat adalah 75,55% dan menunjukkan data tersebut yang berarti konsumen puas.
Creating satisfaction with the library is certainly not easy, librarians must be able to provide quality services, both directly and indirectly to students, good service can certainly be of more value than librarians to students. less friendly in serving users who need information. For this reason, a Decision Support System that applies Fuzzy Associate Memory was developed to determine the level of satisfaction of library services at STMIK Triguna Dharma. In general, Decision Support Systems are computer-based information systems, including knowledge-based systems that can be used in making decisions in organizations or companies. The level of user satisfaction makes it easy for STMIK Triguna Dharma in evaluating the extent to which the quality they provide in the library is related to data on library facilities, services, and convenience. is quite satisfying.
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