PurposeThe purpose of this study is to explore logistics service value through the theoretical lens of service‐dominant (S‐D) logic with a focus on the creation of logistics value jointly by the provider and the customer.Design/methodology/approachA cross‐disciplinary literature review including supply chain management, logistics, marketing, and strategy is conducted to integrate existing knowledge on value of service and antecedents and consequences of value creation in a process framework for co‐creation of value in a logistics context. This framework is grounded in the S‐D logic perspective and supported by transaction cost analysis (TCA), resource‐based view (RBV) and knowledge‐based view (KBV) of the firm.FindingsThe process of co‐creation of value in a logistics context has three phases: learning, innovation and execution, and outcomes. These phases and their key elements are integrated into a comprehensive framework of co‐creation of logistics service value. A total of 12 propositions are offered to describe the process for achieving competitive advantage through co‐creation of logistics service value.Research limitations/implicationsThe proposed framework adds to the current knowledge on logistics service value by exploring the concept from the S‐D logic perspective and suggests guidelines for managers on developing a process for co‐creation of logistics service value that leads to competitive advantage and enhanced customer satisfaction. Follow‐on qualitative research such as grounded theory is needed to emerge a theory grounded in empirical data that explicates how the co‐creation of value can occur.Originality/valueThis study is novel in that it applies the S‐D logic perspective in a logistics context. This research leverages existing knowledge through a deeper understanding of the concept of logistics service value and use of well‐accepted theoretical perspectives such as TCA, RBV, and KBV.

If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is to develop a measurement scale to assess over-the-road commercial motor vehicle operators' attitudes toward safety regulations. Design/methodology/approach -A literature review of the current USA motor carrier safety literature and general safety literature is conducted to determine the existence of a construct and measurement scale suitable for assessing truck drivers' attitudes toward regulations. As no existing construct is found, a new construct needs to be developed. A rigorous construct development process is conducted to establish the content domain, reliability, and validity of a new construct to measure truck drivers' regulatory attitudes. Findings -The results of this paper shows a reliable and valid construct to measure truck drivers' perceptions of the general attitude, effectiveness, and enforcement of safety regulations. Research limitations/implications -This effort is the initial construct development process and use of the construct in theory testing studies is necessary. Practical implications -The regulatory attitude construct is developed in support of a larger investigation into the behavioral aspects of truck driver safety. The broader study seeks to inform theory and practice as to how the trucking industry's regulatory environment influences truck drivers' safety-related decisions and behaviors. By identifying the impact of the regulatory environment, safety program managers should be able to direct their educational and training efforts to influence factors that will result in better decisions and safer driving behaviors. Originality/value -This construct development process marks the first attempt to comprehensively measure truck drivers' attitudes toward safety regulations.

Consulting to family firms in multidisciplinary teams promotes an understanding of family issues, business issues, and their ongoing interaction.

This paper reports simulation research that empirically investigates and compares supply chain performance under varying conditions of information exchange and demand uncertainty. Specifically, the research objective is to quantitatively document the characteristics and performance impact of information exchange among supply chain entities. The findings suggest that the response‐based supply chain model consistently outperforms the anticipatory model in terms of customer service delivered under conditions of both low and high demand variation. Comparisons of inventory holdings across supply chain models demonstrate that the retailers' inventory burden is significantly lower in the response‐based scenario. The inventory savings enjoyed by retailers in the response‐based model are substantial enough to lower system‐wide inventories. In sum, the study supports the feasibility of achieving both improved service and lower inventories as a result of information sharing.

Accidents involving large trucks result in significant economic and social costs. As technological solutions have improved, behavioral factors contributing to accidents have risen in importance. The purpose of this research is to investigate how norms, consequences, and personal attitudes influence safety-related ethical judgments and behavioral intentions. The Hunt-Vitell's theory of ethical decision-making is adapted to test how these factors influence truck drivers' decisions containing ethical content. Professional truck drivers evaluated decisions presented in two scenarios that included the situation, the decision, and the results. The research found that drivers rely heavily on evaluations of safety norms (and not reward/punishment outcomes) when forming ethical judgments and behavioral intentions. Further, drivers' attitudes toward compliance and the effectiveness of safety regulations also influenced decision-making to an extent. Overall, evidence of a refutation of the assumption that a tradeoff exists between operational productivity and safety was discovered. Drivers in this study intended to behave in a certain manner irrespective of time or money pressures. The perceived ethical component of the decision outweighed regulatory and economic consequences under a range of parameters.

Modern American folklore describes independent owner-operator truckers as the last cowboys or frontiersman. If accurate, the individualistic nature of the independent trucker would mitigate the effectiveness of “corporate culture” in modifying behavioral intentions. The modern independent owner-operator exists in a unique environment characterized by high regulation and low supervision, with highly undesirable consequences for bad decisions. This study used owner-operators' perceptions of carrier safety climate and the Theory of Planned Behavior (Ajzen 1991) to understand drivers; intentions to engage in potentially unsafe driving behavior. The relationships were tested with data from nearly 300 owner-operators who conduct national, regional, and local driving operations. Results supported the individualistic nature of owner-operators. Results also indicated that a carrier's use of supportive (versus directive) safety practices, combined with drivers' attitudes towards and perceived behavioral control of unsafe driving, significantly and directly influenced drivers' intentions to commit unsafe driving actions. These key findings inform carriers about adopting more resourceful safety training and awareness programs that provide drivers the necessary tools and skills to drive safely and avoid potential danger outside their control.

Motor carriers are facing a shortage of drivers. Traditional recruiting and retention incentives have become commoditized. This research investigated the effects of perceived safety climate on job attitudes and intentions to leave. The theory of work adjustment provided a model that was tested using responses of 553 truck drivers. Safety climate was strongly and positively associated with overall job attitudes. Overall job attitudes were, in turn, strongly and negatively associated with intentions to leave. This finding suggests that firms facing recruiting and retention challenges could leverage nontraditional occupational factors (such as safety climate) to inform human resource strategies.

Driver safety is consistently a top concern of motor-carrier industry leaders at all levels. Efforts to improve safety performance span a variety of domains, and one key element of the safety problem is the behavior of the commercial motor-vehicle operator—the driver of the “big rigs” we share the highways with on a daily basis. The purpose of this article is to tell the story of an ongoing research program designed to understand safe/unsafe driving in the unique occupational context of the North American commercial motor-vehicle driver (i.e., truck driver). As part of a broad, multiyear effort, the investigators who immersed themselves in that culture at several motor carriers were granted unique access to their employees. By allowing the employees (safety professionals and drivers alike) to inform the research direction, overlaid with extant psychosocial behavioral models post hoc, a promising stream of research was developed that led to a more integrated and comprehensive theoretical framework. The framework informs the development of interventions in hiring and training designed to improve driver safety. Recommendations for how this approach can be applied to other domains are provided.