Purpose The purpose of this paper is to determine the influence of service quality and university image on student satisfaction and student loyalty. Design/methodology/approach This study employed a set of survey instrument adapted from previous studies. The construct of the service quality consisted of 12 indicators, one of which was originally designed by the researcher, and the rest were adapted from other researchers. For the construct of university image, there were five indicators, while the rest were designed by the researcher. There were six indicators of construct student satisfaction, while the other three were designed by the researcher. Lastly, the construct student loyalty consisted of five indicators, three of which were originally designed by the researcher. All of those constructs used seven-point Likert scale scoring, which ranged from 1= strongly disagree to 7= strongly agree. Findings The findings of this study are as follows: the result of the data analysis has confirmed the existence of a positive and significant influence of service quality on student satisfaction, there is a positive and significant influence of student satisfaction on student loyalty, there is no positive or significant influence of service quality on student loyalty, and university image has a positive and significant influence on both student satisfaction and student loyalty. Originality/value The originality of this study has been confirmed, considering the fact that only few studies on service quality in education field were conducted. In this study, researchers were interested in developing the service quality based on five dimensions. This model have been applied by a number of researchers. Unfortunately, some other researchers showed their disagreements upon the use of only these five dimensions in the research in the field of education, and they suggested that more appropriate dimensions should be applied.

In response to the COVID-19 pandemic, single-use disposable masks saw a dramatic rise in production. Facial masks that are not properly disposed of will expose the environment to a form of non-biodegradable plastic waste that will take hundreds of years to degrade. Therefore, recycling such waste in an eco-friendly manner is imperative. Fibered or shredded waste masks can be used to make green concrete that is an environmentally friendly solution to dispose the facial masks. This study prepared six classes of concrete samples, three of which contained fibers from masks and three of which contained shredded masks at the ages of seven days and 28 days. The results show that in the seven-day and 28-day samples, mask fiber added to the mixes resulted in increased compressive strength. For seven-day and 28-day samples, the compressive strength increased by 7.2% and 10%, respectively. Despite that, the results of the shredded mask addition to concrete indicate that the increase in shredded mask volume has a minor impact on the compressive strength of the seven-day samples. An increase in shredded mask from 0.75 to 1% increased 28-day compressive strength by 14%. However, the compressive strength of the mask fiber decreased by 8 after 1% volume. According to a thermal analysis of 28-day concrete samples, as the fiber percentage increases, the mass loss percentage increases. The mass loss rate for samples containing fibers is higher than that for samples containing shredded mask pieces. In general, based on the results mentioned above, the use of fiber in concrete in its fiber state enhances its strength properties. As a result, using shredded mask pieces in concrete leads to better curing due to the reduction of residual capillary pore water loss in construction materials.

Setiap perusahaan dalam menjalankan usahanya mempunyai tujuan yaitu untuk menghasilkan profit yang optimal. Profit mampu memberikan gambaran kinerja perusahaan dalam suatu periode serta menjadi daya tarik bagi investor dalam melakukan kegiatan jual beli saham. Perusahaan manufaktur merupakan salah satu perusahaan yang memberikan peranan penting bagi perekonomian nasional. Hal ini dapat terlihat dari laba perusahaan yang menunjukkan trend meningkat dibandingkan sektor lainnya. Penelitian ini bertujuan untuk menganalisis pengaruh ukuran perusahaan, uniqueness dan tangibilitas terhadap struktur modal dan profitabilitas pada perusahaan manufaktur. Populasi dalam penelitian adalah seluruh perusahaan manufaktur yang terdaftar di BEI periode 2010-2018 sebanyak 145 perusahaan. Sampel dalam penelitian sebanyak 96 perusahaan yang dipilih dengan menggunakan teknik purposive sampling. Teknik analisis data penelitian menggunakan bantuan program AMOS. Hasil penelitian menyatakan bahwa ukuran perusahaan dan tangibilitas tidak berpengaruh signifikan terhadap struktur modal, uniqueness berpengaruh signifikan positif terhadap struktur modal, dan struktur modal berpengaruh signifikan negatif terhadap profitabilitas. Hasil penelitian mendukung pecking order theory yang menyatakan bahwa semakin rendah nilai hutang perusahaan maka akan meningkatkan profitabilitas perusahaan.

The aim of this research is to provide empirical evidence about the effect of profitability, leverage, firm size, audit quality, firm age, board of commissioner, board of directors, audit comittee, and managerial ownership on earnings management. Population of this research are non-financial companies listed in Indonesia Stock Exchange from 2012-2016. The samples of this study are 310 data using purposive sampling method. This research uses multiple regression method for data analysis. The result of this research shows that board of commissioner have effect on earnings management but , leverage, firm size, audit quality, firm age, board of directors, audit comittee, and managerial ownership do not have effect on earnings management.

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