Purpose This study aims to demonstrate how the process of quality function deployment (QFD) is used to identify the basic requirements of the customers in designing and executing the commercial business center. Design/methodology/approach This study was considered with the aim of determining the approach of QFD methodology used in the planning and designing of commercial business centers. The methodology used in the study is a customer-driven process that includes customer requirements in each and every aspect of the planning and designing of the project. The main focus of this study is to understand the requirements of the customers and to design and execute a commercial business project. Findings This study illustrates the quality requirements of the projects that benefit from the QFD process to obtain customer requirements for the planning and designing of commercial business centers. A case study is used to demonstrate the use of QFD process. This helps to explain the effective application of QFD in the planning and designing of business centers and similar constructions. Research limitations/implications The planning and designing of the commercial business center using the QFD process were challenging and hence it is limited to the design part. The strategic objectives are not taken into account while performing QFD in this case study and the risk of market research is lacking. House of quality (HOQ) can be too complicated at times; hence, the adaptability in the traditional QFD is lacking. Most of the work in the HOQ matrix is done through subjective evaluation. Therefore, this research is mostly useful for a single party responsible for all phases of the planning and designing of the project. Originality/value In the construction industry, the use of the QFD process for project performance analysis and application is restricted. As a result of the scarcity of studies on the planning and design of construction projects, this study on the planning and design of a construction project was inspired.
The construction sector is one of the country's fastest-growing industries, with a significant impact on the economy. The cost of materials makes up about 60% of most construction projects. Effective material management contributes to lower project costs and more sustainable use of available resources in the long run. Construction equipment is also one of the most important resources on today's construction sites. In the implementation of many construction projects, equipment selection is critical. Construction cost overruns are caused by improper equipment monitoring, which accounts for 30–40% of all cost overruns. The numerous factors that influence M&E productivity management are identified in this study. The primary goal of this research is to identify the factors that have a significant impact on M&E productivity in the construction sector. Various factors were identified from the literature research and compiled into a questionnaire to collect responses from various stakeholders like material managers, quantity surveyors, site engineers, project managers, and project engineers. The reliability and significance are determined using the ranked responses collected from the questionnaire survey. To prioritize factors that affect equipment production, the relative relevance index (RII) method was utilized. From the study the factors that are more significant and cause the challenges in M&E are inadequate measures for efficient usage and negotiation with conditions of equipment, Inadequate expertise for equipment selection, proper maintenance, and inspection, and a lack of consistency Inadequate routine checks. Strategies and managerial implications are provided in the study to reduce the significance of M&E productivity in the construction sector.
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