Background Community volunteerism is essential in the implementation of Community-based Health Planning and Services (CHPS) concept in Ghana. We explored the motivations, responsibilities and challenges of Community Health Management Committees (CHMC) in two CHPS+ project districts in Ghana. Methods We used a qualitative approach to collect data through 4 focus group discussions among a purposive sample of Community Health Volunteers in December 2018 and analysed them thematically. Results The value, self-enrichment and protective functions were found to be the key motivations for serving on CHMCs. The committees provide support in running the CHPS programme through resource mobilisation, monitoring of logistics, assisting the Community Health Officers (CHO) in the planning of CHPS activities, and resolution of conflicts between the CHOs and community members. Financial challenges, inadequate logistics, lack of support from community members, lack of motivation, poor telecommunication network and lack of frequent skill development training programmes for CHMC members who serve as traditional birth attendants (TBAs) were major challenges in CHMC volunteerism. Conclusion Community health volunteerism needs to be prioritised by the Ghana Health Service and other health sector stakeholders to make it attractive for members to give off their best in the discharge of their responsibilities.
PurposeThe purpose of this paper is to unearth various dimensions of employee experience (EX) and explore how pandemic impacted various EX factors using online employee reviews. The authors identify employee-discussed EX-factors and quantify the associated sentiments and importance.Design/methodology/approachThis paper employs Latent Dirichlet Allocation on the online employee reviews to identify the key EX-factors. The authors probe sentiments and importance associated with key EX-factors using sentiment analysis, importance analysis, regression analysis and dominance analysis.FindingsThe result of topic modeling identifies 20 EX-factors that shape overall EX. While skill development plays a major role in shaping overall EX, employees perceived Salary and Growth as the most important EX-factor and expressed negative sentiments during the pandemic. Employee sentiments significantly influence overall EX.Practical implicationsWhen employees have extensive change experience, managers should consider various facets of EX to manage the smooth change and deliver a better EX. This research offers key EX-factors to be considered by managers while dealing with employees. Online employee reviews websites are recommended to include the identified key EX-factors to comprehend the holistic EX.Originality/valueThis study contributes to the growing literature on the employee experience as a concept by identifying various EX-factors. The authors expand the extant EX scales by identifying an inclusive and updated set of EX-factors.
Purpose The purpose of this paper is to identify some of the critical organizational support factors and efforts that facilitate better employee participation in corporate volunteering (CV) programs. There is a growing interest to understand the role of organization in enhancing better employee participation in volunteering programs. Design/methodology/approach The authors conducted an empirical investigation with (n = 461) employee volunteers, who participated in company sponsored volunteering programs. The authors tested the hypothesized relationship using structural equation modelling (SEM). Findings The SEM results indicate that cultural fit, organizational CV communication and implementation of CV programmes facilitate better employee participation. Research limitations/implications This study provides insights for organizations in terms of increased internal communication and alignment of organizational values with CV programmes to attract better employee participation in volunteering programmes. Originality/value This study contributes to the literature on the phenomenon of employee volunteering by examining various organizational efforts that facilitate better employee participation in volunteering programmes.
Point-of-use water treatment has received widespread application in the developing world to help mitigate waterborne infectious disease. This study examines the efficacy of a combined filter and chemical disinfection technology in removing bacterial contaminants, and more specifically changes in its performance resulting from seasonal weather variability. During a 12-month field trial in Chennai, India, mean log-reductions were 1.51 for E. coli and 1.67 for total coliforms, and the highest concentration of indicator bacteria in treated water samples were found during the monsoon season. Analysis of variance revealed significant differences in the microbial load of indicator organisms (coliforms and E. coli) between seasons, storage time since treatment (TST), and samples with and without chlorine residuals. Findings indicate that the bacteriological quality of drinking water treated in the home is determined by a complex interaction of environmental and sociological conditions. Moreover, while the effect of disinfection was independent of season, the impact of storage TST on water quality was found to be seasonally dependent.
The travel and tourism sector is one of the most impacted sectors during the COVID-19 pandemic. Existing limited studies often focused on assessing the flow of travellers and economic patterns. However, scant work evaluates customers’ perceptions and evaluation of the services offered during the COVID-19 pandemic. This study examines customers’ perceptions and emotions by evaluating their experiences shared through online reviews. The online reviews of the customers on the hotel (41,687 reviews) and airline (9,574 reviews) sectors were analysed via text mining and sentiment analysis techniques. The study results reveal that most customers exhibit a positive attitude towards the services in the hotel sector, while 50% of the airline reviews were negative. The results indicated that ‘anticipation’ and ‘trust’ are the customers’ most expressed emotions. This study provides important insights for restoring the hotel and airline sectors from the effect of COVID-19.
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