User generated text on social media often suffers from a lot of undesired characteristics including hatespeech, abusive language, insults etc. that are targeted to attack or abuse a specific group of people. Often such text is written differently compared to traditional text such as news involving either explicit mention of abusive words, obfuscated words and typological errors or implicit abuse i.e., indicating or targeting negative stereotypes. Thus, processing this text poses several robustness challenges when we apply natural language processing techniques developed for traditional text. For example, using word or token based models to process such text can treat two spelling variants of a word as two different words. Following recent work, we analyze how character, subword and byte pair encoding (BPE) models can be aid some of the challenges posed by user generated text. In our work, we analyze the effectiveness of each of the above techniques, compare and contrast various word decomposition techniques when used in combination with others. We experiment with finetuning large pretrained language models, and demonstrate their robustness to domain shift by studying Wikipedia attack, toxicity and Twitter hatespeech datasets.

Automatic speech recognition (ASR) systems in the medical domain that focus on transcribing clinical dictations and doctor-patient conversations often pose many challenges due to the complexity of the domain. ASR output typically undergoes automatic punctuation to enable users to speak naturally, without having to vocalise awkward and explicit punctuation commands, such as "period", "add comma" or "exclamation point", while truecasing enhances user readability and improves the performance of downstream NLP tasks. This paper proposes a conditional joint modeling framework for prediction of punctuation and truecasing using pretrained masked language models such as BERT, BioBERT and RoBERTa. We also present techniques for domain and task specific adaptation by finetuning masked language models with medical domain data. Finally, we improve the robustness of the model against common errors made in ASR by performing data augmentation. Experiments performed on dictation and conversational style corpora show that our proposed model achieves ∼5% absolute improvement on ground truth text and ∼10% improvement on ASR outputs over baseline models under F1 metric.

While there have been several contributions exploring state of the art techniques for text normalization, the problem of inverse text normalization (ITN) remains relatively unexplored. The best known approaches leverage finite state transducer (FST) based models which rely on manually curated rules and are hence not scalable. We propose an efficient and robust neural solution for ITN leveraging transformer based seq2seq models and FST-based text normalization techniques for data preparation. We show that this can be easily extended to other languages without the need for a linguistic expert to manually curate them. We then present a hybrid framework for integrating Neural ITN with an FST to overcome common recoverable errors in production environments. Our empirical evaluations show that the proposed solution minimizes incorrect perturbations (insertions, deletions and substitutions) to ASR output and maintains high quality even on out of domain data. A transformer based model infused with pretraining consistently achieves a lower WER across several datasets and is able to outperform baselines on English, Spanish, German and Italian datasets.

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Robustness to capitalization errors is a highly desirable characteristic of named entity recognizers, yet we find standard models for the task are surprisingly brittle to such noise. Existing methods to improve robustness to the noise completely discard given orthographic information, which significantly degrades their performance on well-formed text. We propose a simple alternative approach based on data augmentation, which allows the model to learn to utilize or ignore orthographic information depending on its usefulness in the context. It achieves competitive robustness to capitalization errors while making negligible compromise to its performance on well-formed text and significantly improving generalization power on noisy user-generated text. Our experiments clearly and consistently validate our claim across different types of machine learning models, languages, and dataset sizes.

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Much recent work on Spoken Language Understanding (SLU) falls short in at least one of three ways: models were trained on oracle text input and neglected the Automatics Speech Recognition (ASR) outputs, models were trained to predict only intents without the slot values, or models were trained on a large amount of inhouse data. We proposed a clean and general framework to learn semantics directly from speech with semi-supervision from transcribed speech to address these. Our framework is built upon pretrained end-to-end (E2E) ASR and self-supervised language models, such as BERT, and fine-tuned on a limited amount of target SLU corpus. In parallel, we identified two inadequate settings under which SLU models have been tested: noise-robustness and E2E semantics evaluation. We tested the proposed framework under realistic environmental noises and with a new metric, the slots edit F 1 score, on two public SLU corpora. Experiments show that our SLU framework with speech as input can perform on par with those with oracle text as input in semantics understanding, while environmental noises are present, and a limited amount of labeled semantics data is available. * Work performed during an internship at Amazon AI. † Corresponding author. 3 SLU typically consists of Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU). ASR maps audio to text, and NLU maps text to semantics. Here, we are interested in learning a mapping directly from raw audio to semantics. 4 Semantics is commonly formulated as intent and slots in common benchmarking datasets like ATIS.

Training deep neural networks for automatic speech recognition (ASR) requires large amounts of transcribed speech. This becomes a bottleneck for training robust models for accented speech which typically contains high variability in pronunciation and other semantics, since obtaining large amounts of annotated accented data is both tedious and costly. Often, we only have access to large amounts of unannotated speech from different accents. In this work, we leverage this unannotated data to provide semantic regularization to an ASR model that has been trained only on one accent, to improve its performance for multiple accents. We propose Accent Pre-Training (Acc-PT), a semi-supervised training strategy that combines transfer learning and adversarial training. Our approach improves the performance of a state-of-the-art ASR model by 33% on average over the baseline across multiple accents, training only on annotated samples from one standard accent, and as little as 105 minutes of unannotated speech from a target accent.