Abstract-Considering the problem of the management of IT project portfolios in universities, University managers face a lot of uncertainties when prioritizing projects that make up their portfolio. The alignment with their strategy becomes a major challenge and constitutes one of the essential elements of a governance approach. To overcome this challenge, the implementation of a project prioritization approach adapted to the university's strategy, vision and culture is essential. In this context, this paper aims to provide a multi-criteria approach based on a combination of AHP and TOPSIS methodologies for the selection and prioritization of IT projects in universities. The main feature of our approach is the use of COBIT 5, its principles and enablers as prioritization criteria. In order to validate our model, project portfolio managers of a Moroccan public university were involved to evaluate the criteria and to prioritize their projects. This research demonstrates that the combined use of Multi Criteria Decision Making (MCDM) methodologies proves to be suitable for the implementation of COBIT sub-process APO05.03.
Although still relatively new, the field of IT Governance has its own bodies of knowledge that include various methodologies, frameworks and techniques supported by an increasing growing base of research. IT Project Risk Management has since emerged as its own field. Many frameworks and methodologies were proposed by both practitioners and researchers. A review of the literature about the subject shows that there is a divergence between the two. The practitioners propose a set of good practices from professional environment but the heaviness of the proposed guides does not allow its application and adoption by managers or it’s improvement by researchers. Thus it calls for specific focus on IT governance frameworks best practices modelling in order to reach fusion between practitioners and researchers contributions. In this paper, special attention is dedicated to Project Management Institute’s guides. The main objective is representing IT Project Risk Management best practices as a Metamodel in order to complement different areas of knowledge.
Performance optimization has become a necessity for the survival of enterprises as emerging technologies continue to impact them. To achieve this goal, decision making, a complex process which depends on big data and human issues, must be effective. As enterprises are being subjected to a multi-faceted pressure, they must ensure the optimization of their performance. This article investigates an intelligent decision support system (IDSS) based on multi agent systems (MAS). Our contribution consists in developing an intelligent model with an IDSS MAS approach that can detect and evaluate changes in both the external environment and the enterprise itself. This model is an adequate management tool for optimal and sustainable performance and offers real-time analytical, prospecting and optimization methods.
Information system is a guarantee of the universities' ability to anticipate the essential functions to their development and durability. The alignment of information system, one of the pillars of IT governance, has become a necessity. In this paper, we consider the problem of strategic alignment model implementation in Moroccan universities. Literature revealed that few studies have examined strategic alignment in the public sector, particularly in higher education institutions. Hence we opted for an exploratory approach that aims to better understanding the strategic alignment and to evaluate the degree of its use within Moroccan universities. The data gained primarily through interviews with top managers and IT managers reveal that the alignment is not formalized and that it would be appropriate to implement an alignment model. It is found that the implementation of our proposed model can help managers to maximize returns of IT investment and to increase their efficiency.
Abstract-Considering the problematic of IT Service Management (ITSM) frameworks Implementation in SMEs, among the various frameworks available for companies to manage their IT services, ITIL is recognized as the most structured and effective framework. Nevertheless, ITIL has been criticized for not been appropriate for small scale enterprises. This paper provided a practical tool formally developed according to Design Science Research (DSR) approach, it aimed to find out the key factors that affect ITIL implementation success in SMEs, the objective was to eliminate the misunderstanding of the IT service management model's implementation purpose. It determines various Critical Success Factors (CSFs) of ITIL implementation, the weight of each CSF is calculated with Analytical Hierarchy Process (AHP) and the evaluation was executed in a Moroccan SME. Therefore, it provides an evaluation method in order to help researchers and managers to determine the issues related to local culture of SMEs while adopting ITIL Framework. Results show that the top management support is the most important factor for Moroccan SMEs. It is found that an approach for determining ITIL processes implementation sequencing order need to be developed in order to achieve quick wins.
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