The purpose of this study is to describe verbal and nonverbal communication styles as well as obstacles in the communication process carried out by SPG. This study uses a qualitative approach. Data collection techniques are passive participant observation, in-depth interviews, and documentation. Informants were determined using a purposive technique. Data analysis was carried out through several stages, namely data reduction, data presentation, conclusion drawing, and verification. The results of this study indicate that the communication style used by SPGs is more dominated by nonverbal communication such as showing friendly facial expressions, eye contact with consumers, ideal body posture, matching clothes and make-up, managing physical closeness with consumers, and using time as good as possible. AbstrakTujuan penelitian ini adalah mendiskripsikan gaya komunikasi verbal dan nonverbal serta hambatan-hambatan dalam proses komunikasi yang dilakukan oleh seorang SPG. Penelitian ini menggunakan pendekatan kualitatif. Teknik pengumpulan data berupa observasi partisipan pasif, wawancara mendalam, dan dokumentasi. Cara penentuan informan menggunakan teknik purposive. Dalam menganalisis data peneliti melalui beberapa tahap yaitu reduksi data, penyajian data, penarikan kesimpulan, dan verifikasi. Hasil dari penelitian ini menunjukkan bahwa gaya komunikasi yang dilakukan oleh para SPG lebih didominasi oleh komunikasi nonverbal seperti menunjukkan ekspresi wajah yang ramah, kontak mata dengan konsumen, postur tubuh yang ideal, pakaian dan riasan yang senada, mengatur kedekatan fisik dengan konsumen, dan penggunaan waktu sebaik mungkin.
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