This study aims to find out how leadership functions implementation in the Makassar Departement of Manpower. Research design, data processing and data analysis in this research are a descriptive approach. The techniques used in collecting data are observation, questionnaires, interviews and documentation. The results indicate the effectiveness of the implementation of the leadership function in the Makassar Departement of Manpower is quite effective. The results of the indicators, first, decision making functions and delegate functions are classified as effective; second, instructive functions, consultative functions and participatory functions are categorized quite effective. The application of the leadership function is the Makassar Departement of Manpower is quite effective because leader is able to revive the organization with a good work climate and the leaders in the Departement of Manpower can always be part of what their employees feel.
Services reach almost all aspects of human life, ranging from government services to private services such as trade, transportation services and communication services using mobile phones. The purpose of this study was to analyze the factors that affect customer satisfaction and customer loyalty. The data collection method used was a questionnaire, which was analyzed using SPSS-Amos. The results showed that service productivity affected consumer loyalty either directly or indirectly. Responsiveness only had a direct effect on customer loyalty. Accountability had an indirect effect on customer loyalty through customer satisfaction. Also, service attitude had a positive and significant effect on customer loyalty either directly or through service quality. The novelty of this study lies in the dimensions used in measuring the variables in service providers.
Keywords: provider, service quality, consumer loyalty
This study aims to describe the use of learning media and the quality of learning in the Office Administration Expertise program of Vocational School Negeri 1 Watampone as well as the influence of learning media on the quality of the teaching-learning process in there. This study uses quantitative research with a population of all students in there totaling 208 students, with a sample of 68 students at a level of error of 10 percent. Data collection is done by using observations and questionnaires. The data analysis technique used is descriptive statistics and inferential statistics. The results of this study indicate that the use of learning media in there is classified as good, in terms of aspects of print media, electronic media, and media reality. The quality of the teaching-learning process in there is considered good in terms of active, innovative, creative, effective and enjoyable learning. There is a significant positive influence on the use of instructional media on the quality of learning in the office administration expertise program of Vocational School Negeri 1 Watampone which is 17.9 percent.
The government, through the ministry of education and culture, urges universities to monitor and assist students in learning from home. the type of research chosen is qualitative research. The data collection techniques used in this study were interviews, observation, and documentation. Meanwhile, the data analysis techniques used were data reduction, data presentation, and verification. Academic services during the COVID-19 pandemic at the Universitas Muhammadiyah Sinjai ran effectively according to the rules that had been set and were running according to the expected goals, this was seen from the service for student proposal examinations, the lecture process, and new student admissions
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