Business success of companies heavily depends on the availability and performance of their client applications. Due to modern development paradigms such as DevOps and microservice architectural styles, applications are decoupled into services with complex interactions and dependencies. Although these paradigms enable individual development cycles with reduced delivery times, they cause several challenges to manage the services in distributed systems. One major challenge is to observe and monitor such distributed systems. This paper provides a qualitative study to understand the challenges and good practices in the field of observability and monitoring of distributed systems. In 28 semi-structured interviews with software professionals we discovered increasing complexity and dynamics in that field. Especially observability becomes an essential prerequisite to ensure stable services and further development of client applications. However, the participants mentioned a discrepancy in the awareness regarding the importance of the topic, both from the management as well as from the developer perspective. Besides technical challenges, we identified a strong need for an organizational concept including strategy, roles and responsibilities. Our results support practitioners in developing and implementing systematic observability and monitoring for distributed systems.
Smart Factory concepts describe fully networked, autonomous factories and form an essential part of flexible, but still highly efficient production systems. The requirements for the further development of existing production environments towards a Smart Factory are multidimensional and vastly complex. Many companies therefore fail in the structured realization of a holistic Smart Factory concept. They either focus one dimension of the challenge or merely address the maximum penetration of powerful technologies. This chapter addresses this issue and describes a systematic development path towards a Smart Factory by means of a domain specific maturity model. Based on the analysis of existing maturity models, requirements are derived which must be considered when realizing a Smart Factory. In total, 20 design fields (e.g., degree of intelligence, communication protocols, human-machine-interface and IT security) and respective detail descriptions result from this research. They holistically structure the relevant fields of action to pursue a Smart Factory.
Observing and controlling the dependability of service provision of complex IoT systems is challenging. In practice, many organizations struggle to derive consumer needs related to quality and to observe and quantify the service provision in the context of the dynamic behavior of a complex distributed system. In this paper, we present an approach to define and evaluate the dependability of complex IoT systems. Our approach is an adaptation of the ISO/IEC 25040, an international standard for the evaluation process for system and software quality, which is part of the systems and software quality requirements and evaluation (SQuaRE) series. Our approach was designed and evaluated with action research in an industrial study at Robert Bosch GmbH. Based on the framework of the SQuaRE series, we integrated different elements of site reliability engineering (SRE) and combined them with distributed tracing as a promising measurement method. Our approach introduces the IoT transaction concept to reduce modeling and observation efforts while increasing operationalization to measure performance against dependability targets. Our adaption was effectively applied, consumer-centricity along different system stakeholders were enhanced, and negative consequences of organizational silos were reduced. This has improved the dependability evaluation of service provision to enable fast feedback cycles for service performance control and improvement.
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