The COVID‐19 pandemic has caused unprecedented public health and economic crises. As a response to face the current emergency, science and innovation communities are realizing a fundamental contribution to tackle the crisis. During the past few months, we have witnessed an impressive number of initiatives to encourage networking opportunities, to foster interactions between the different stakeholders involved (health care, industry, governments, academics, ordinary people), and to develop innovative solutions and collaborative infrastructures in support of the health sector. Adopting an open and collaborative approach and joining forces is essential in the fight against the COVID‐19 crisis. Also, the involvement of crowds as innovation partners can be of great support. Therefore, our work aims to review and classify those initiatives, based on the crowdsourcing model, that have been put into place to face the emergency generated by the novel coronavirus pandemic. We illustrate the 16 crowdsourcing initiatives devoted to the SARS‐CoV‐2 outbreak that we identified, detailing their development and implementation. Then, we propose a classification of them, along two dimensions: type of crowdsourcing configuration and kind of tasks, being able to find a relationship between these two aspects. Evidence from the analyzed projects suggests that across disparate domains, crowdsourcing can be an effective strategy in the response to the COVID‐19 pandemic. To conclude, we suggest some important implications for innovation best practices and lessons that can be learned for the future: crowdsourcing, harnessing the power of crowds and online communities, can help tackle the COVID‐19 pandemic, by providing original, actionable, quick, and low‐cost solutions to the challenges of the current health and economic crisis.
PurposeAcademics and practitioners are increasingly discussing the role of crowdsourcing initiatives in dealing with the challenges imposed by the COVID-19 pandemic, along with their role in an emergency context in general. However, empirical evidence about the role of crowdsourcing initiatives in an emergency context is still scarce. This paper aims to address this gap in knowledge.Design/methodology/approachThe authors adopted an inductive approach to investigate how companies leveraged crowdsourcing initiatives to address the issues posed by COVID-19. Data were collected through semi-structured interviews. The selection of the interviewees was based on a purposive sampling strategy. Data were analysed through thematic analysis.FindingsThe analysis led to the identification and examination of drivers (e.g. preserving relationships with customers), advantages (e.g. increased demand for services) and disadvantages (e.g. increased platform cost) of implementing crowdsourcing initiatives during COVID-19. By leveraging the findings, this paper suggests future research opportunities. Relevant future research opportunities include: (1) quantitatively evaluating the economic impact of crowdsourcing initiatives during a disruptive event and (2) examining how the sector in which the company operates influences the beneficial and detrimental effects of crowdsourcing initiatives on company performance.Originality/valueThe involvement of crowds as innovation partners has provided unique opportunities for companies to innovate and address the challenging scenario. The scientific literature about the role of crowdsourcing during COVID-19 is growing. However, there is still a scarcity of empirical evidence about the mechanisms underpinning the use of crowdsourcing during the pandemic. By leveraging semi-structured interviews, this paper addresses this relevant gap in knowledge.
In recent years, Open Innovation (OI) and crowdsourcing have been very popular topics in the innovation management literature, attracting significant interest and attention, and inspiring a rich production of publications. Although these two topics share common themes and address similar managerial challenges, to the best of our knowledge, there is no systematic literature review that digs deep into the intersection of both fields. To fill in this gap a joint review of crowdsourcing and OI topics is both timely and of interest. Therefore, the main objective of this study is to carry out a comprehensive, systematic, and objective review of academic research to help shed light on the relationship between OI and crowdsourcing. For this purpose, we reviewed the literature published on these two topics between 2008 and 2019, applying two bibliometric techniques, co-citation and co-word analysis. We obtained the following results: (i) we provide a qualitative analysis of the emerging and trending themes, (ii) we discuss a characterization of the intersection between OI and crowdsourcing, identifying four dimensions (strategic, managerial, behavioral, and technological), (iii) we present a schematic reconceptualization of the thematic clusters, proposing an integrated view. We conclude by suggesting promising opportunities for future research.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.