No abstract

Increasing efforts are ongoing to deliver effective cancer care through integrated networks of services. Measuring patients’ experience of care is essential to identify problematic areas that require organisational adjustments. The aim of the present study was to examine the validity of OPTION questionnaire, designed to measure patient's perceived continuity of care across different phases of their care pathway. The study was carried at the Institute for Cancer Treatment and Research, Meldola and the oncology departments of the Local Health Authority of Romagna, Italy. Principal component analysis (PCA) was performed to identify factors underlying patients’ perception of continuity of care. Factor scores were compared between patients with or without a care coordinator using Mann–Whitney test. The study sample consisted of 214 patients with breast or colorectal cancer, with a mean age of 62.3 years. Most patients identified the oncologist as their care coordinator. Five factors were extracted using PCA: (1) “trustful relationship with health care staff,” (2) “information on care pathway,” (3) “information on changes related to the illness,” (4) “feelings of abandonment” and (5) “collaboration among health care professionals.” The scores of factors 2 and 3 were significantly higher among those with a care coordinator. The OPTION questionnaire is a reliable instrument that can help clinicians and administrative stakeholder target efforts and resources in the pursuit of quality of care.