The purpose of this panel is to discuss actual developments in the co-creation of public services and the role of information science within it. With the advent of the knowledge society, participation and co-creation of public services have become crucial in smart-city decision-making processes. Transfer of knowledge through face-to-face interaction and the transfer of information through digital networks are spurring the process of innovation. The combination of both dimensions needs particular attention in the field of information science to enable suitable methods of knowledge management at a city level. This panel will bring together best-practice examples and research frameworks. In real-world scenarios, citizens are involved in decision-making in the case of public library development. First, frameworks of smart-city assessment and of knowledge management at the city level are discussed. Finally, the role of information science in open innovation processes will be the focus of this panel. For this purpose, the panel brings together researchers and practitioners from library and information science, as well as from neighboring disciplines, to discuss how information and communication technology (ICT) and open innovation are changing our society, culture, and urban space.
This article presents human-centered design methods as a way to create relevant and vibrant libraries. Dokk1–the main library in Aarhus-is co-created with users, partners, and stakeholders. It has become an open, flexible library space that also uses technology as a way to invite the users to become part of the space. Using design thinking as a new way of working, co-creation also becomes a part of developing new services and spaces and a new way of working for the library staff.
No abstract
Open innovation (sometimes also called design thinking, user participation or co-creation) means the participation of an institution's stakeholders (customers, suppliers, competitors, etc.) in its innovation processes. Concerning libraries, open innovation integrates the views of users (as customers), software houses or design companies (as suppliers) as well as other libraries (as competitors) into the development strategy of a library. Innovation processes include information inflows (application of external knowledge in the innovating library) and information outflows (dissemination of internal knowledge for reuse in other institutions). Innovations happen on a large scale (for instance, planning new library buildings)as well as on a small scale (e.g., modifying an existing library service). The poster will present the open innovation framework, methods used, results of a questionnaire and will introduce paradigmatic case studies of open innovation in libraries. In addition, we will use the poster to invite conference attendees to share their own experiences and opinions.
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