The bottom line in academics feeling uncomfortable about regarding students as customers is the impression that from a marketing view 'the customer is always right'. While Australian universitieshave not yet undergone a 'customer care revolution', it is important that educators and educational managers better understand how a marketing perspective can assist them to operate effectively within a market environment. Good service provision does not necessarily mean 'doing everything the customer wants' so much as bringing the expectations of the service provider and the customer closely into line. As an important first step towards doing so, educators and educational managers would do well to devote more attention to ascertaining just what the expectations of their customers are. The literature on professional services marketing distinguishes the professional service in question from the manner in which it is marketed. To be taken seriously in ongoing policy debates regarding the transformation of higher education academics might do well to develop a greater professionalisation as educators in addition to that as subject experts.

There has been a growing awareness of the implications of climate change for national, international and human security. The Copenhagen School of Security Studies analyzes the process by which an issue comes to be represented as an existential threat in terms of a process of ‘securitization’. This article considers what the full securitization of climate change would look like in world politics, including what role the United Nations Security Council might assume in climate change governance, how close we have come to that state of affairs, how likely we are to reach the stage of full securitization and why, and whether reaching that point would in any case be beneficial for the global policy response to climate change.

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Over the last decade there has been an evolving debate both within the United Nations and within the scholarly literature as to whether it would be feasible, appropriate and/or advantageous for the United Nations Security Council (UNSC) to consider climate change to be within its remit. Given that irreversible global warming is under way and that this will inevitably have multiple global security implications—and indeed, that the Council has to some degree already addressed the issue—such a debate has become anachronistic. What is needed at this stage is nuanced analysis of how this complex policy issue may have already impacted, and may in future impact, the function and functioning of the Council. This article first reviews key variables that need to be taken into account in moving beyond a binary discussion of whether or not the Security Council should consider climate change. It then maps four broad categories of possible UNSC response, spanning from rejection of any involvement through to the Council using its Chapter VII powers and functioning as the peak body in respect of global climate change governance. It then places developments to date within those categories and concludes by considering the prospects for an increased UNSC role in the future.

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